Vacation Rental Reservation Specialist

Reservation Agent Job DescriptionWe are seeking a skilled and customer-focused individual to join our team as a Reservation Agent. This is an exciting opportunity for someone who is passionate about delivering exceptional guest experiences.The successful candidate will be responsible for handling guest inquiries, resolving billing discrepancies, and providing recommendations for local attractions and dining options.Process refund requests and resolve billing discrepancies in accordance with company policies.Handle guest inquiries, concerns, complaints, and disputes with empathy, professionalism, and active listening.Provide personalized recommendations for local attractions, dining, and experiences to enhance guest satisfaction.Identify opportunities to improve reservation processes and guest experience.Ensure full compliance with company policies and procedures.You will need:Fluent spoken English with clear voice and US accent familiarity (mandatory).Strong communication skills and a customer-first approach.Experience using reservation software and PMS tools.Excellent organizational and multitasking abilities.Proactive problem-solving mindset.Qualifications and Experience:To succeed in this role, you should have:Exceptional English communication and interpersonal skills.Clear voice, fluency, and confidence while interacting with US customers.Proficiency in Microsoft Office (Word, Excel, Outlook).Benefits:This role offers the opportunity to work in a fast-paced and dynamic environment, where you can develop your skills and expertise. You will have the chance to work with a talented team of professionals who share your passion for delivering exceptional guest experiences.What We Are Looking For:We are looking for a motivated and results-driven individual who can bring their skills and experience to this role. If you have a passion for customer service, a strong work ethic, and a desire to learn and grow, then we want to hear from you.