Expert Reservation Specialist

2 weeks ago


bharatpur, India beBeeCustomer Full time

Job Description:We are seeking an experienced Reservation Expert to support our team in providing exceptional customer service to US-based guests.Process refund requests and resolve billing discrepancies in accordance with company policies.Handle guest inquiries, concerns, complaints, and disputes with empathy, professionalism, and active listening.Provide recommendations for local attractions, dining, and experiences to enhance guest satisfaction.Identify opportunities to improve reservation processes and guest experience.Ensure full compliance with company procedures.Perform additional related duties as required.Required Skills & Qualifications:Fluent spoken English with clear voice and US accent familiarity (mandatory).Strong communication skills and a customer-first approach.Experience using reservation software and PMS tools.Excellent organizational and multitasking abilities.Proactive problem-solving mindset.Benefits:Remote work opportunity based in India.Night shift aligned with US time zones.Prioritization of skills, experience, and voice quality over formal education.Additional Details:Salary: ₹4,00,000 – ₹8,00,000 per annum (based on experience).



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