Senior Operations Specialist

About TripleTriple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:Selectively recruiting the top 1% of industry professionalsDelivering in-depth training to ensure peak performanceOffering superior account management for seamless operationsEmbrace unparalleled professionalism and efficiency with Triple—where we redefine the essence of remote hiring.Job SummaryThis is a virtual assistant position. We are looking for remote professionals from an Executive Assistance background who can provide invaluable administrative support to US-based businesses. This multifaceted role involves managing operational and back-office tasks. Effective communication skills are essential as you will often serve as the main point of contact, managing correspondence and addressing inquiries. You will play a pivotal role in time management by conducting research and assisting in project management tasks. Your organizational prowess, attention to detail, and adaptability will enable you to navigate a dynamic work environment, prioritizing tasks and meeting deadlines. With a proactive approach, you will anticipate needs, maintain confidentiality, and contribute to the overall operational efficiency of the organization you support.ResponsibilitiesAdministrative/Executive Assistance: Manage and maintain executives' schedules, handle emails and messages, and prepare documents, reports, and presentations.Excel and MIS Reporting: Utilize advanced Excel skills to generate insightful MIS reports, prepare spreadsheets, and dashboards providing key stakeholders with accurate data-driven insights for informed decision-making.Handle Business Operations: Drive seamless business operations by overseeing and optimizing key processes, fostering cross-functional collaboration, and implementing efficiency-enhancing initiatives to achieve organizational objectives.Project Management: Oversee project planning, execution, and tracking to ensure timely delivery and alignment with business goals; coordinate cross-functional teams, manage project timelines, and mitigate risks to drive successful project outcomes.Data Management: Perform accurate data entry, maintain organized records, and manage file systems to ensure easy retrieval and secure storage of important information.Research: Conduct online research to gather relevant data and information and prepare summaries and reports to support decision-making.Vendor Management: Manage communication, documents, and invoices; process and track orders and take care of compliance and vendor contracts.QualificationsMinimum 3 years of full-time corporate work experienceExceptional written and verbal communication skills.Bachelor's/ Master's degreeAdvanced proficiency in Excel/Google Sheets (formulas, pivot tables, data visualization).Excellent time management and organizational abilities.Demonstrated ability to identify and resolve issues proactively.A team player who can collaborate effectively with colleagues at all levels.Ability to prioritize tasks and work independently in a remote setting.Prior experience in US healthcare (insurance, billing, or administration) is a plus.Schedule (US Shifts Only)Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Monday - FridayPacific Time - 9:30 p.m. - 6:30 a.m. IST, Monday - FridayLogistical RequirementsQuiet and brightly illuminated work environmentLaptop with Minimum 8GB RAM, I5 8th gen processor720P Webcam and HeadsetA reliable ISP with a minimum speed of 100 MbpsSmartphone