
ServiceNow
4 days ago
Job Title: Application Architect - ServiceNow GRC - B8 **India**
Duration: 15 Nov 2025 - 15 May 2026
No. of Positions: 5
**Must be onsite at any of the following IBM office locations:
• Bengaluru
• Delhi/New Delhi
• Mumbai
• Chennai
• Pune
• Hyderabad
• Kolkata
• Coimbatore
• Noida
• Bhubaneshwar
• Ahmedabad
• Kochi
Job Requirements:
Years of experience: 10+ Years
Position Overview:
- We are looking for a highly experienced and dynamic Application Architect specializing in ServiceNow Integrated Risk Management (IRM).
- The ideal candidate will have over 10 years of experience in implementing and designing ServiceNow IRM solutions, with significant hands-on experience in pre-sales activities and solutioning.
- The candidate must hold the ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist - IRM (CIS-IRM) certifications.
- ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) certifications are preferred.
Key Responsibilities:
• Lead the design, architecture, and implementation of ServiceNow IRM solutions, focusing on Risk Management, Compliance Management, Audit Management, and Policy and Compliance Management, to support clients in managing their integrated risk management processes.
• Collaborate with clients to understand their business needs and risk management challenges, and design customized solutions to streamline and improve their risk management lifecycle.
• Engage in pre-sales activities, including gathering client requirements, creating solution designs, delivering technical presentations, providing estimations, and supporting proposal creation to drive sales and ensure alignment with client objectives.
• Lead and mentor teams through the end-to-end implementation process, ensuring successful delivery of ServiceNow IRM solutions within scope, time, and budget.
• Provide strategic guidance on risk management best practices and ensure the solution design aligns with industry standards, ITIL frameworks, and client-specific risk requirements.
• Own the solution architecture, ensuring the design is scalable, secure, and integrated with other ServiceNow modules (e.g., ITSM, GRC, and ITOM) as well as third-party enterprise systems.
• Provide hands-on leadership in configuring and customizing ServiceNow IRM modules, including Risk Management, Compliance Management, Audit Management, and Policy and Compliance Management.
• Work closely with clients to ensure effective knowledge transfer, empowering teams to leverage ServiceNow IRM capabilities and industry best practices.
• Conduct workshops, training sessions, and knowledge sharing to promote the adoption of ServiceNow IRM solutions and drive continuous improvement.
• Troubleshoot and resolve complex technical issues related to IRM configurations, integrations, and workflows, ensuring clients receive optimal value from their ServiceNow implementation.
• Stay up-to-date with the latest ServiceNow IRM capabilities and emerging trends in integrated risk management, and recommend improvements to enhance solution delivery and client outcomes.
• Foster strong client relationships, serving as a trusted advisor to ensure successful long-term engagements and provide ongoing support for risk management needs.
Required Qualifications:
• Minimum of 10 years of experience in ServiceNow implementations, with at least 7 years of experience specifically in ServiceNow IRM, including Risk Management, Compliance Management, and Audit Management.
• Extensive experience in pre-sales activities, including requirements gathering, solution design, estimations, and delivering compelling presentations to prospective clients.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist - IRM (CIS-IRM) certifications are required.
• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) certification preferred.
• Proven experience in architecting and implementing ServiceNow IRM solutions, including integrations with other ServiceNow modules such as ITSM, ITOM, and GRC.
• Strong understanding of risk management processes, including risk identification, assessment, mitigation, and monitoring, and how they integrate into the broader enterprise risk management strategy.
• Expertise in compliance management, audit management, and policy and compliance processes within the context of ServiceNow IRM.
• Solid knowledge of industry standards and frameworks such as ITIL, ISO, COSO, NIST, and GRC, and how they relate to IRM solutions.
• Ability to troubleshoot and resolve complex issues related to IRM configurations, customizations, and integrations.
• Excellent communication, leadership, and client-facing skills with the ability to work with both business and technical stakeholders at all levels.
• Experience with ServiceNow reporting and Performance Analytics, particularly in the context of risk management and compliance.
Desired Qualifications:
• Experience in mentoring junior consultants and leading project teams.
• In-depth knowledge of regulatory and industry-specific compliance requirements (e.g., GDPR, HIPAA, SOX, etc.).
• Experience in developing and implementing risk management strategies and frameworks for large enterprise clients.
• Familiarity with ServiceNow GRC (Governance, Risk, and Compliance) and how it integrates with other risk management processes.
• Knowledge of emerging trends in risk management, such as AI-driven risk analytics and predictive models.
• Ability to design and implement dashboards, reports, and metrics to help clients measure and track risk management performance
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