Desktop Support Manager

We have Openings for Desktop Support Manager professionals at Bangalore locationTotal Experience: 12+ yrsRole: Desktop Support ManagerSalary: Case to case basisNotice period: upto 60 DaysMode of job: 5 Days Working from OfficeShifts: Rotational shiftsJob Description: Develop and maintain professional and productive relationships with clients, infrastructure vendors such as end user compute equipment, software & hardware vendors and related key contributors to ensure stable and quality product & service delivery consistent with company objectives and client expectationsProvide technical overview of product architecture, functionality, system / data requirements and integration of Laptop/Workstation enterprise applicationsContinuously expand, research and leverage knowledge of market and industry trends and benchmarking to identify, recommend and implement best practices, methodologies and relevant analyticsContinuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the operating systems, networking infrastructure and products & services that BBOX supportsMeet all financial performance objectives for area of responsibility and take corrective action as neededImplement and make recommendations to improve methodologies, core competencies and processes for deployment to ensure stable and quality product & service delivery consistent with company objectives and client expectationsMaintain and enhance a strong client service-oriented environment focused on problem prediction, detection and resolution. Proactively identify and remove barriers to meeting client expectations.Provide timely documentation of issues, action plan and outcome. Achieve all client satisfaction objectives and internal and external SLAsActively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day end point and end user delivery operations and the client experienceFoster and contribute toward collaborative working relationships within operations and across all levels and departments of the organization to execute deployment functions and company prioritiesUtilize escalation and exception paths, processes and systems to report current performance and make recommendations for improvement of performanceAchieve performance targets established by leadership for applicable Key Performance Indicators.Perform other duties as assigned by managementTechnical QualificationsExtensive experience with Win 10/11 OS – Control panel, System settings, networking, device manager.Microsoft Outlook, Word, Excel, Cisco AnyConnect, CrowdStrike, backup toolsMicrosoft Outlook – OST/PST, Email Profiles, Shared Folders, Archives, Add-on’s and Webmail.Networking – IP, DHCP, DNS, Switches, Routers, Firewalls, VPN, Tokens, WiFi, Hotspots & Nic’s.Active Directory Password resets and User properties.Working knowledge of Microsoft Teams audio/video conferencing systemsLaptop backup using CarboniteEducation / Experience RequirementsBachelor’s Degree in Engineering, Management Information Systems, Information Technology, Computer Science or related field, or equivalent, relevant experienceMinimum of 15 years with end user Laptop/Desktop delivery on a global scaleEnd-to-end process thinker, with proven experience in business processes and workflow designExcellent problem solving and systems analysis skills with demonstrated success in root cause analysis, effectiveness measurements and related documentationDemonstrated experience of continuously expanding and leveraging knowledge of technology, market and industry trends with success in identifying, recommending and implementing best practices and methodologiesAbility to work effectively across all functional groups to optimize product & service offerings, fostering a seamless internal and external client experience and track record of timely and accurate issue resolutionProficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, AutoCAD, service delivery management tools and related cloud-based technology systemsif interested, please do share below details along with your profile to vijitha.k@blackbox.comTotal experience:Rev experience in Desktop Support:Number of years of experience as Manager:Team Size:team handling experience:Do you have experience handling Global customer/ Users:Any relevant certifications: CTC:Exp ctc:Cur company:Notice period:Cur Location:Pref location:Any offers in pipeline:are you willing to work in rotational shifts:are you willing to work 5 days from office:Education qualificationReason for change: