Sr SFCC Support Engineer(OMS)

2 weeks ago

ernakulam district, India G10X Full time

Role Summary As a Senior OMS Support Engineer, you will lead troubleshooting, triage, and integration support across post-order ecosystem involving SFCC (SFRA), Salesforce OMS/OCI, and Oracle ERP. You’ll drive root cause analysis, improve support reliability, and collaborate with developers to optimize orchestration and fulfilment flows. Responsibilities Lead incident handling across the full post-order lifecycle – capture, payment, tax, fulfilment, warranty, and returns. Proactively monitor OMS and OCI flows using logs, alerts, and platform events. Own technical investigation of API failures, latency spikes, and data sync mismatches. Collaborate with development and infra teams to debug issues across OCAPI, OCI, Oracle ERP, and OIC layers. Analyze and optimize fulfilment prioritization, multi-location inventory sync, and DOM routing scenarios. Technical Skills Deep expertise in Salesforce OMS, OCI configuration, and integration flows. Experience debugging SFCC OCAPI/SCAPI transactions, hooks, and customizations. Strong knowledge of OIC and OSB-based integrations for inventory and shipment updates. Ability to read and analyze REST API logs, platform events, and payloads. Hands-on familiarity with DOM concepts, warehouse allocation rules, and SLA configurations. Exposure to payment/tax integrations – Braintree, Avalara. Soft Skills Ownership mindset with excellent troubleshooting and RCA capabilities. Comfortable handling client calls and providing escalation support. Ability to spot patterns, automate diagnostics, and suggest preventive improvements.

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