Site Operations Specialist

1 week ago

nellore, India beBeeTechnical Full time

The role of a Field Services Engineer involves conducting job safety assessments, gathering customer feedback and updating customers on new products and collaborating with service advisors and technicians to ensure smooth service operations.Key responsibilities include identifying required parts for repairs, generating leads, creating EFSRs before customer signoff and ensuring effective problem-solving.**Qualifications and Competencies:**B.Tech / Dip: Automobile / Mechanical / Electrical**Technical Expertise:In-depth knowledge of equipment and their components is crucial for diagnosis and resolving technical issues.**Problem-Solving Abilities:**The ability to identify and troubleshoot mechanical and electrical problems in equipment and implement effective solutions.**Customer Service:A customer-centric approach is essential to provide excellent service to customers, address their concerns and ensure customer satisfaction.**Communication Skills:Should know English verbal & written communication as well regional language + Effective communication with customers, the service team and other stakeholders is vital for conveying technical information clearly and professionally.**Time Management:**Efficiently managing service appointments and repair tasks to meet customer expectations and minimize downtime.**Digital Literacy:**Should be comfortable using CRM software.

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