Enterprise System Specialist

5 days ago

pune, India beBeeExperience Full time

System Support LeadThe Systems Admin Consultant is responsible for leading the support of an Oracle HCM application.They will collaborate with technical and project teams to resolve system problems and application-specific issues, monitor service levels for enterprise systems, and provide key insights on vendor-partner service delivery performance.Key ResponsibilitiesPartnering with Prod-Support-Ops team members to enhance vendor-partner service delivery performance.Accountability for contractual SLA's, KPI's, and other performance standards among vendor-partner teams.Leading efforts to develop and implement Service Improvement Plans (SIPs).Assisting vendor-partners in adhering to operational standards.RequirementsBachelor's degree in Computer Science or related field.A minimum eight (8) years working experience in IT or operations.Minimum four (4) years technical AND functional experience in Oracle HCM Cloud modules, reporting tools (Oracle BIP), and system integrations.

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