Customer Service Specialist

3 days ago


bangalore, India Recro Full time

Job Title: Customer Success / Support Specialist – EdTech

Location: Hybrid (3 days from office)

Work Schedule:

  • Shift Timings: 2 PM – 11 PM or 6 PM – 3 AM (Two-way cab provided)
  • 5 days working, 2 consecutive offs
  • Additional Shift Allowance: ₹750/day


Key Responsibilities

  • Manage customer interactions via calls, emails, and virtual meetings with US-based clients.
  • Act as a trusted advisor by understanding customer needs and providing the right EdTech solutions.
  • Handle customer success, consultation, and technical support requests effectively.
  • Document issues, track progress, and ensure timely resolution.
  • Collaborate with internal teams to improve product adoption and customer experience.
  • Provide feedback to product/engineering teams based on customer insights.


Must-Have Skills & Experience

  • Education / EdTech industry experience (Priority 1).
  • Customer Success / Consultation experience with US clients (Priority 2).
  • Technical Support / Customer Support experience (Priority 3).
  • Excellent communication skills (written and verbal).
  • Ability to work in evening/late-night shifts (supporting US time zones).



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