Delivery Manager

Job Title – Delivery Manager Onsite working: Noida EC-Council is the world’s largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 400,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide. Position Overview We are seeking a detail-oriented and strategic Delivery Manager to streamline and oversee the operational aspects of our project delivery processes. In this role, you will work cross-functionally to ensure project workflows, resources, reporting, and systems are optimized for success across all teams. You'll play a key role in developing processes, solving bottlenecks, and ensuring high-quality project execution at scale. Key Responsibilities: Project Operations & Delivery Oversee operational activities across multiple projects, supporting project managers and teams to ensure timely delivery. Create and refine project workflows, templates, and frameworks. Track project performance and ensure adherence to operational standards. Monitor key project metrics and resources to identify risks or opportunities. Process Optimization Evaluate and enhance project delivery processes to drive efficiency and quality. Standardize operational practices and documentation across teams. Implement tools and systems for better project visibility and collaboration. Resource & Capacity Planning Collaborate with department leads to forecast project resource needs. Manage project staffing plans and coordinate resource allocation. Track capacity and resolve resourcing conflicts when they arise. Reporting & Analytics Develop project dashboards and reports for leadership. Analyze data to uncover improvement areas and promote fact-based decision-making. Present insights and recommendations to senior management. Collaboration & Leadership Act as the liaison between project teams, operations, finance, and leadership. Facilitate project reviews, retrospectives, and schedules. Support change management efforts tied to new systems and processes. Key Skills & Competencies Strong leadership and decision-making abilities. Excellent project management and organizational skills. Analytical mindset with proficiency in data interpretation and reporting. Strong communication and stakeholder management capabilities. Proficiency in MS Excel, Power BI, or project management tools Ability to thrive in a dynamic, fast-paced environment. Qualifications Master's degree in Business Administration, Operations Management, or a related field 12-15 years of experience in business operations, project delivery, or related domains. Proven success in managing cross-functional operations and large-scale projects. Experience in process optimization, performance management, and delivery oversight. Certification in Project Management (PMP, PRINCE2, or Agile) is an advantage. Additional Information EC-Council is an equal opportunity workplace and an affirmative action employer. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We do not discriminate based on these or any other characteristics protected by applicable laws or regulations in the locations where we operate. EC-Council is dedicated to working with and providing reasonable accommodations to individuals with disabilities. If you have a medical condition or disability that limits your ability to complete any part of the application process and require reasonable accommodation, please contact us at ecchr@eccouncil.org and let us know how we can assist. To be eligible for this position, candidates must be able to provide proof that they are either a citizen of the country or have legal authorization to work in the country where the position is posted and are currently residing there. EC-Council does not offer employment to ineligible candidates and reserves the right to revoke employment in case the candidate loses the authorization to work. If, as part of the recruitment process, you are required to complete or submit any form of work, project, case study, or assignment, please note that such material will be considered the exclusive property of EC-Council. 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