Salesforce Solution Architect

2 weeks ago

delhi, India Tata Consultancy Services Full time

DescriptionAs a Solution Architect, you will own the integrity and strength of the solutions recommended. You'll be acting as a trusted advisor to our team. You will require a deep understanding of the Salesforce platform but just as importantly, good communication skills to get your ideas and solutions across to stakeholders.ResponsibilitiesLead the design and architecture of Salesforce solutions, ensuring they meet both business and technical specifications while adhering to Salesforce best practicesConduct discovery sessions with stakeholders to identify current gaps and challenges and gather requirementsPresent solutions and architecture to business stakeholders, effectively communicating the benefits and trade-offs of different approaches.Collaborate with cross-functional teams during the integration process to ensure seamless implementation of solutions.Provide guidance to the development team, ensuring that solutions are implemented according to the design and conduct functional walkthroughs.Groom and refine the Salesforce product backlog, in liaison with product owners on the projectBuild user stories with clear acceptance criteria to ensure accurate and complete understanding of requirementsCreate prototypes and proofs of concept as a means of eliciting and defining requirementsQualifications Bachelor's degree in Computer Science or a related fieldAt least 10+ years of experience in a leading role in Salesforce projects, 3+ years of experience in designing and implementing Salesforce solutions in complex environments.Strong Salesforce solution design experience specifically in the Service cloud and Experience Cloud and the ability to work in an agile manner in order to turn around/develop Solution fast and effectively in a short period of time.Proven experience of working in a fast paced environment, supporting the business in its adoption and progressing with solution design/build with sufficient control in place.Skilled in Core Salesforce cloud configuration and customisation (Service and Experience), declarative and programmatic Salesforce tooling, and integrating with 3rd party systems.Strong presentation, communication (written and verbal) skills, and problem solving skills.Partner with development teams to deliver project objectives through iterative delivery by offering expertise in solution design;Ensure defined Salesforce CRM architecture roadmap aligns with enterprise standards.Analyze new requests and define non-functional requirements and create solution design and architecture.Ability to communicate complex ideas in approachable terms tailored for varied audiencesAbility to independently identify experience challengesAbility to lead other UX practitionersProven history of approachable, constructive relationships with UX practitioners, internal stakeholders, and customersIn-depth knowledge of the Customer Success Customer Support functionsExperience Range : 10 to 16 YearsJob Location : Anywhere in India

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