Brillio | Adobe campaign Lead

3 weeks ago

bangalore, India Brillio Full time

Responsibilities:

4 -6 Years of Exp in total

• Lead consultative engagements with clients, exploring their technical and business challenges. This will include delivering workshops, presenting solution overviews and providing benefits analysis of software features and developments

• Provide consulting services to aid the implementation, adoption, operation and expansion of Adobe Campaign at client organisations

• Provide Implementation consultancy, Customer Assistance and post-implementation support to Adobe Campaign clients in their deployment and use of Adobe Campaign solution. Specifically (but not limited to):

o Work with Clients to assess requirements

o Configure & Design Adobe Campaign to meet customer business needs by understanding their database architecture and setting-up ETL and data-flows

o Configure the Adobe Campaign solution to customers’ requirement including Campaigns set-ups, building web pages using Scripting

o Develop customer specific solutions where necessary and document them

o Proactive problem diagnosis, troubleshooting and resolution

• Create Implementation plans for new and existing clients

• Creation of accurate estimates and quotations for Adobe Campaign Consulting services

• Creation and maintenance of relevant documentation including requirements, functional and technical specs that define and support the solution

• Ownership of the technology solution from estimation and design through to delivery, acceptance and operation

• Knowledge transfer/Training to customers on solution implemented

• Product Upgrades and Configuration activities

• Reporting on project delivery to Project Management and Manage projects on your own in smaller projects which don’t have dedicated Project Managers

• Build great working relationship with Onshore Consulting team, Learn and Adopt best-practices from such teams globally

• Work closely with the Quality Assurance team to ensure professional delivery of technical implementations

Required Skills:

• 4+ years of SQL development experience including ETL implementations

• 4+ years of scripting/programming experience (JavaScript preferred)

• 5+ years of enterprise software implementation/development experience

• 4+ years implementing Adobe Campaign for clients with

Have worked on setting up a fresh instance of Adobe Campaign to go live for at least 4 clients

Have setup ETL workflows with initial data loads and corresponding schemas and forms

Have hosted deskside coaching sessions with clients demonstrating functionality built and enabling clients to use it

Have created complex scheduled multi touch campaigns

Have created complex deliveries with more than 5 personalization fields

• Good communication skills to ensure effective customer interactions, communications, and documentation

• Able to work independently with minimal supervision

• Ability to work under pressure, think quickly, delivering to tight deadlines

• Ability to work under flexible timings, 8 hours per day overlapping client time zones. Typically and 8 hours day between 0800IST to 1200EST depending on client location.

• Good presentation and customer facing skills

• Ability to manage multiple clients simultaneously, set and manage expectations with clients individually


Nice to Have

Integrations, multiple projects

• Expertise and Experience with other Adobe Experience Cloud applications

• Expertise and Experience integrating Adobe Experience Cloud applications

• Expertise and Experience in SQL (Oracle / SQL Server / PostgreSQL)

• Experience with XML and DOM related technologies

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