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2 weeks ago

mangalore, India beBeedesktopengineer Full time

Desktop Engineer RoleWe are seeking a skilled Desktop Engineer to fill this critical position. The successful candidate will be responsible for investigating systemic issues that negatively impact the end-user experience and implementing solutions to increase productivity.The role involves working closely with business partners to understand needs and pain points that impact productivity. Primary focus will be on issues that arise during device migration of Merger and Acquisition activity.Key Responsibilities:Troubleshooting: Perform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently.DEX Expertise: Utilize your deep understanding of Desktop Experience (DEX) to enhance user productivity and satisfaction.Automation: Develop and implement automation scripts to streamline desktop management tasks.Collaboration: Work closely with other IT teams to ensure seamless integration and support of desktop systems.User Support: Provide expert-level support to end-users, addressing their technical concerns and training them on best practices.Mandatory Skills Description:Experience: 7-10 years of experience in Windows desktop engineering or a related field.Technical Skills: Subject matter expert in Windows OS internals (kernel, registry, services, drivers, etc). Working knowledge of OS-level troubleshooting tools. Experience utilizing a Unified Endpoint Management tool for managing domain and Entra Windows devices.DEX Knowledge: Strong background in Desktop Experience (DEX) tools to measure endpoint performance, correlate issues with changes, and user experience optimization. Knowledge of operating system level logging.Analytical Skills: Excellent problem-solving skills with a focus on root cause analysis and resolution.Automation: Experience with scripting languages such as PowerShell for automation.Communication: Strong verbal and written communication skills.

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