Deputy Vice President

DescriptionAbout UsSBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What's in it for YOUSBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employeesAdmirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employeesDynamic, Inclusive and Diverse team culture Gender Neutral PolicyInclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefitsCommitment to the overall development of an employee through comprehensive learning & development frameworkRole Purpose Responsible for end to end management of Merchant EMI portfolio via Aggregators & third party tie-ups, offers, promotion etc.Role Accountability Identify & partner with aggregators to increase merchant EMI volumes and incomeLaunch Merchant EMI offers on SBI Card portfolio to increase card spends and EMI volumesDevise and lead implementation of enhancements to existing Merchant EMI productsNurture strategic and tactical partnerships at a National, Regional & city level to garner higher share of EMI spendsMonitor EMI spends program execution, measure outcomes and ensure feedback loop on learnings is completed with program owners to fine tune approach for future programsDevise & implement strategies to enhance visibility for SBIC merchant EMI products at merchant locationsLiaison with branding agencies to create crisp & clear communications for merchant EMI programsEnsure that the customer complaints & queries pertaining to merchant EMI products are resolved in a timely and satisfactory manner Ensure aggregator invoicing & EMI subvention payment recovery as per agreed TATEnsure process documentation and compliance adherenceMeasures of Success Merchant EMI Overall Volume achievementMerchant EMI Income achievement Increase no of merchants offering SBI Card EMIIncremental Volumes generated through tactical EMI campaignsCustomer awareness and Visibility for Merchant EMI at merchantsNo. of process enhancement and improvement initiatives suggested Process Adherence as per MOUTechnical Skills / Experience / CertificationsEMI product and process understandingUnderstanding of different lending productsCompetencies critical to the roleRelationship ManagementAnalytical AbilityPlanning & OrganizingNegotiation & InfluencingProcess OrientationQualification MBA /PGDBM in Marketing or any other relevant disciplinePreferred IndustryBFSI, BNPL