Business Analyst – Products

 About RMT Engineering (Radical Minds Group) RMT Engineering is the technology arm of Radical Minds Group, building and scaling AI/ML-led platforms and custom software for enterprises across Travel & Logistics, BFSI & Fintech, Airlines, E-commerce, Legal, Energy & Utilities, FMCG and Govt/PSUs.We design and implement solutions across GenAI & Cognitive Services, Data & Analytics, Cloud, LMS and CX Platforms (OptiML QMS, CRM, Dialer/IVR/Logger, Bots, Executive Dashboards and more). To strengthen our delivery engine, we are hiring 3 Business Analysts who can bridge technology, product and business.  Role: Business Analyst – Products & Client Delivery (3 Positions) Location: Gurugram, Haryana (On-site, Work From Office)Company: RMT Engineering Pvt. Ltd. (Radical Minds Group)  Why this role? This is not a pure documentation role. We want Business Analysts who:Have actually written code / worked in software development earlierCan talk comfortably with both developers and CXOs/clientsCan convert business problems into clear, implementable specs and then drive delivery end-to-end You will work across AI/ML products (QMS, CRM, Dialer, Bots, Analytics, LMS) and client projects for India and international markets.  Key Responsibilities We are hiring 3 BAs – typically:1–2 BAs focused on Products / New Builds1 BA focused on BAU / Existing Clients But all three need solid core BA skills. 1. Discovery & RequirementsWork with founders, product owners and client stakeholders to understand business goals, current processes and pain points.Translate discussions into BRDs, FRDs, user stories, acceptance criteria, wireframes and process maps (BPMN/flowcharts).Ask the “how will this be built?” questions – think from architecture, API, data and integration angles. 2. Solutioning with Tech & Product TeamsWork closely with engineering leads, architects, data & ML teams, QA and DevOps to shape feasible solutions.Break requirements into sprints, epics and stories, maintain product backlogs and priorities.Participate in estimation, technical discussions, design walkthroughs and impact analysis for change requests. 3. Delivery, UAT & Go-LiveOwn UAT planning and execution – test scenarios, test cases, data, defect triage, closure sign-off.Conduct internal and client demos, showcase features, gather feedback and refine scope.Ensure smooth roll-outs with proper documentation (release notes, user guides, training decks, SOPs). 4. BAU / Client Success (for BAU-focused role)Act as functional owner for assigned live clients / platforms.Understand SLAs and regularly review incident/CR queues, priorities and root causes with tech and ops teams.Proactively identify improvement opportunities (automation, reporting, UX, integrations) and convert them into structured CRs / mini-projects. 5. Documentation, Governance & CommunicationMaintain up-to-date artefacts: requirement docs, change logs, configuration documents, workflow and API specs.Drive clarity and predictability: weekly status reports, RAID logs, dependencies and risks.Communicate crisply with both senior management and end-users – written and verbal.  Must-Have Experience & BackgroundTotal experience: 4–8 yearsMandatory: Started career in software development / programming (e.g. Java, .NET, Node, Python, other backend; plus SQL, REST APIs, JSON/XML etc.) and later moved into Business Analyst / Product / Functional Consultant roles.Strong understanding of SDLC & Agile/Scrum – sprints, ceremonies, backlogs, releases.Hands-on experience in at least one of:Enterprise / B2B platforms (CRM, ERP, CX, workflow, analytics)Data & Analytics / dashboards / reporting solutionsAI/ML, chatbots/voicebots, QMS, dialer or similar CX technologies (good to have).  Tools & Techniques (preferred)Work tracking: JIRA / Azure DevOps / similarModelling & UX: Figma / Balsamiq / Draw.io / Visio, BPMN / flow chartsData & APIs: SQL, basic data profiling, ability to read API contracts (Swagger/Postman, REST).Documentation: strong MS Office / Google Workspace skills – especially structured Word/Docs and PPTs.  Soft Skills & AttributesStrong analytical and problem-solving skills – can simplify complexity.Excellent communication – clear, concise English; comfortable presenting to clients and leadership.High ownership and reliability – can independently manage threads without constant supervision.Ability to handle multiple parallel workstreams in a structured manner (without creating chaos).Positive, collaborative attitude – comfortable working with tech, ops and business teams. Reporting & GrowthRole reports into RMT Engineering leadership (Product/Delivery Heads) with visibility to Founders and CXOs of Radical Minds Group.Opportunity to grow into Senior BA / Lead BA / Product Owner roles as platforms scale and the team expands. EducationB.Tech / B.E. (CS/IT/ECE) or MCA / M.Sc (IT) preferred.Certifications in Business Analysis, Agile/Scrum, Product Management or Cloud/Data will be an advantage. How to Apply Please apply via LinkedIn OR email your CV to: ceodesk@radicalminds.inSubject: Business Analyst – RMT Engineering (Your Name)You can also reach out to me on +91-7210062823 or sankalp.sharma@radicalminds.in or directly to RMT Team members closing this postion:- Swastik Sharma or Rajat Khare directly at:📞 +91-9717222071 & +91-9689524411📧 swastik.sharma@radicalminds.in & rajat.khare@rmtengg.com