Expert Contact Center Consultant

5 days ago


bikaner, India beBeeConsultant Full time

We are seeking a highly skilled consultant to lead the setup and configuration of Amazon Connect environments for one of our major fintech clients.The ideal candidate will have hands-on experience with Amazon Connect and a solid background in contact center consulting. They should be confident working with both technical teams and business stakeholders.Key Responsibilities:Lead the setup and configuration of Amazon Connect environmentsWork with business teams to gather requirements and translate them into technical designsBuild backend integrations using AWS Lambda and REST APIsIntegrate Amazon Connect with CRM and support systemsSupport user testing, deployment, and documentationTroubleshoot issues and improve existing contact flowsRequirements:Minimum 7 years total experience in contact center / CTI space3+ years of hands-on experience with Amazon ConnectProven experience working in a consulting role for CTI transformation projectsStrong knowledge of Amazon Connect features: contact flows, routing, queues, agent setupExperience integrating Amazon Connect with CRMs like Salesforce or ZendeskGood understanding of AWS services: Lambda, DynamoDB, S3, CloudWatchBasic scripting with Node.js or PythonExperience in building or enhancing IVRs using Amazon LexComfortable working independently in a client-facing environment



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