IT Service Delivery Specialist

2 weeks ago


tumakuru, India beBeeTroubleshooter Full time

Technical Expert for IT ServicesThis role involves performing mid-level and advanced troubleshooting of issues across services provided by the technical team.The Technical Expert will engage directly with customers to review quality of service and provide regular performance updates, as well as perform root cause analysis.Advanced configuration of monitoring tools and automation/improvement of common operational tasksRespond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where requiredThe ideal candidate will have experience providing customer support, particularly in 24x7x365 IT environments or SaaS organizations, and be proficient in administering Windows and Linux systems, including Active Directory, SCOM, Satellite, and Puppet.About the Role:This is an exciting opportunity for a skilled and experienced professional to join our team as a Technical Expert for IT Services. You will be responsible for delivering high-quality technical support to our customers, working closely with them to identify and resolve technical issues.Key Responsibilities:Troubleshoot complex technical issues and provide resolutions to customersDevelop and maintain technical knowledge and skills to stay up-to-date with industry trends and developmentsCollaborate with internal stakeholders to ensure seamless delivery of technical servicesContribute to continuous improvement initiatives to enhance the overall quality of technical supportRequirements:Bachelor's degree in Computer Science or related fieldMinimum 3 years of experience in IT customer support or technical servicesProven track record of delivering excellent customer service and resolving complex technical issuesStrong understanding of Windows and Linux systems, including Active Directory, SCOM, Satellite, and Puppet



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