Service Delivery Director

5 days ago


tumakuru, India beBeeCybersecurity Full time

Job Role OverviewWe are seeking a highly skilled Service Delivery Manager to join our team. In this key relationship role, you will be responsible for delivering exceptional service assurance and collaborating with internal technical teams on behalf of our clients.The ideal candidate will have experience in SOC, SIEM, and cyber security, with a strong understanding of service delivery and operations management.Main Responsibilities:Prepare and present client operational reports at monthly meetingsDeliver high-quality client SLAs and reporting services, including driving enhancementsEnsure that Level 1 and Level 2 analysts meet SLA targets and adhere to established proceduresDevelop excellent report writing skillsOnboard new clients efficientlyContinuously improve operational efficiency and client engagementDevelop and implement Continual Service Improvement Plans (CSIP) for client patchingCultivate a deep understanding of the client's business, including orchestration of strategic business planning, roadmaps, and workshopsRisk and Issue ManagementProblem ManagementScope ManagementChange ManagementMajor Incident Management



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