Senior Customer Experience and Engagement Analyst
3 days ago
Title and SummarySenior Customer Experience and Engagement AnalystOverview The role will primarily be focused on working with existing and potential external customers to drive adoption, engagement, and satisfaction with the Brighterion services. Role- Drive additional adoption of Brighterion services through MPGS- Manage new potential customers/relationships- Upsell additional services and opportunities to existing MPGS/Brighterion customers- Participates in customer implementation and status meetings- Ensure continued satisfaction of existing customers- Coordinate between Brighterion Implementation, Brighterion Product, and MPGS internal teams.All About YouEssential Knowledge, Skills, and Experience:- Bachelors in Computer Science or related field- Experience working in payments- Experience working with RESTful APIs- Experience with scripting- Experience with SQL - Experience working with fraud and/or fraud solutions- Good communication skills- Must be detail oriented and have the ability to document all tasks- Ability to meet multiple deadlines in a dynamic work environment- Experience interacting with customers and asking effective, forward thinking questionsDesired Knowledge, Skills, and Experience:- General understanding of technical deployments and fraud software- Ability to support customers in their local dialectCorporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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Pune, India Mastercard Full timeTitle and Summary Senior Customer Experience and Engagement Analyst Overview The role will primarily be focused on working with existing and potential external customers to drive adoption, engagement, and satisfaction with the Brighterion services. Role - Drive additional adoption of Brighterion services through MPGS - Manage new potential...
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Pune, Maharashtra, India, Maharashtra Mastercard Full timeTitle and SummarySenior Customer Experience and Engagement AnalystOverview The role will primarily be focused on working with existing and potential external customers to drive adoption, engagement, and satisfaction with the Brighterion services. Role- Drive additional adoption of Brighterion services through MPGS- Manage new potential...
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Pune, Maharashtra, India Mastercard Full time ₹ 9,00,000 - ₹ 12,00,000 per yearOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Pune, Maharashtra, India Mastercard Full timeOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Pune, India Mastercard Full timeTitle and SummarySenior Customer Experience and Engagement AnalystOverview The role will primarily be focused on working with existing and potential external customers to drive adoption, engagement, and satisfaction with the Brighterion services. Role- Drive additional adoption of Brighterion services through MPGS- Manage new potential...
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Pune, India Mastercard Full timeTitle and SummarySenior Customer Experience and Engagement AnalystOverviewThe role will primarily be focused on working with existing and potential external customers to drive adoption, engagement, and satisfaction with the Brighterion services.Role- Drive additional adoption of Brighterion services through MPGS- Manage new potential customers/relationships-...
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Senior Business Analyst
4 days ago
Pune, Maharashtra, India the Business Analyst position Full timeAbout the Business Analyst positionWe are looking for an experienced Business Analyst who assist in improving the communication between our information technology capacity and our business objectives. Your duties will include supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of our software product's...
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Pune, India HSBC Global Services Limited Full timeSome careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking...
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Business Analyst
3 weeks ago
Pune, India Business Analyst Full timeAbout Client :- Our client is a French multinational information technology (IT) services and consulting company, headquartered in Paris, France. Founded in 1967, It has been a leader in business transformation for over 50 years, leveraging technology to address a wide range of business needs, from strategy and design to managing operations. The company is...
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Pune, Maharashtra, India HSBC Full timeSome careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and...
