Nexthink Admin_ walkin interview

2 months ago

hyderabad, India Tata Consultancy Services Full time

Walk-in interview @TCS, Kohinoor Park Plot No 1, Hitech City Road, Rd Number 1, HITEC City, Hyderabad, Telangana 500084
Job Role - Nexthink Admin
Experience Range: 8 to 12 years
Job Locations: Hyderabad
Job Description
Must Have
Proactive Hardware & Software solving problems on End User Devices
Analysis of trends and recording current health status of End User Devices
Identification where and when the issue occurred and how many users are impacted
Analysis of the events in timeline to identify root causes of issues very quickly
Cooperation with various technical teams on root cause analyses and remediation plans
Resolution of issues discovered.
Documentation of findings and recommendations
Reporting
Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software
Providing input for collector packaging and assist in deployment scenarios
Perform ongoing maintenance
Check the Appliance health (CPU, Disk & Memory Utilization)
Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license/engine/appliance status.
Maintaining customer specific EUCA documentation updated
Maintenance and creation of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder

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