Nexthink Admin_ walkin interview

2 months ago

Hyderabad, India Tata Consultancy Services Full time

Walk-in interview @TCS, Kohinoor Park Plot No 1, Hitech City Road, Rd Number 1, HITEC City, Hyderabad, Telangana 500084

Job Role - Nexthink Admin

Experience Range: 8 to 12 years

Job Locations: Hyderabad

Job Description

Must Have

  • Proactive Hardware & Software solving problems on End User Devices
  • Analysis of trends and recording current health status of End User Devices
  • Identification where and when the issue occurred and how many users are impacted
  • Analysis of the events in timeline to identify root causes of issues very quickly
  • Cooperation with various technical teams on root cause analyses and remediation plans
  • Resolution of issues discovered.
  • Documentation of findings and recommendations
  • Reporting
  • Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software
  • Providing input for collector packaging and assist in deployment scenarios
  • Perform ongoing maintenance
  • Check the Appliance health (CPU, Disk & Memory Utilization)
  • Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license/engine/appliance status.
  • Maintaining customer specific EUCA documentation updated
  • Maintenance and creation of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder

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