Guest Relations Manager

4 days ago

noida, India Radisson Hotel Group Full time

AREAS OF RESPONSIBILITY

  Front Office

§ On the dayof arrival, ensure all special requests are followed up, for example, mini bar,rollaway, special requests

§ Ensure allinformation is prepared in advance for the guest.

§ CheckJapanese arrivals and transportation details ensuring bookings are made.

§ Obtaindeparture details from the day prior.

§ Send outthank you letters

§ Send outnewsletters

§ Send outcomment cards.

General areas of responsibility

§ Greet Hotelguests and visitors promptly and courteously.

§ CommunicateHotel product knowledge and philosophies to visitors and guests.

§ Provide handson support to reception and concierge as required.

§ Beresponsible for the complete guest satisfaction and check in procedure forgroups.

§ Keep abreastwith Hotel product knowledge, activities, banquets, function and special eventsmotivating guests to utilise Hotel facilities and services.

§ Ensure workarea is kept neat and tidy.

§ Ensuresecurity of cash drawer and accuracy with personal cashiering.

§ Communicateeffectively with Concierge on guest needs, and changes to schedules.

Creates 100%guest satisfaction by providing the Yes I Can experience through performancethat demonstrates the standards of, genuine hospitality and exceeding guestexpectations

§ Givespersonal attention, takes personal responsibility and uses teamwork whenproviding guest service

§ Listens,apologizes with empathy, finds a solution and follows through when resolvingguest problems

§ Provides YesI Can genuine hospitality and teamwork on an ongoing basis

§ Assumes theresponsibility to notice when the guest is not satisfied and uses their bestjudgment as to when it is appropriate to use the 100% Guest Satisfaction

§ Performsother duties required to provide the service brand behavior and genuinehospitality

Adhere toall hotel policies and procedures.

§ Activelysupport and promote Workplace Health and Safety within the work environment.

§ Keep GeneralManager promptly and fully aware of all problems or unusual matters ofsignificance.

§ Performs allduties and responsibilities in a timely and efficient manner in accordance withestablished company policies and procedures to achieve the overall objective ofthis position.

§ Maintains afavorable working relationship with all other hotel employees to foster andpromote a co-operative and harmonious working environment.

At all times projects a favorable imageof the Hotel to the public.

  INDICATORS OF SUCCESS

 §Financial(GOP, Rev Par, RSI and Department Budget)

§ Customersatisfaction and loyalty goals (Medallia Score, Comment Cards, annual qualityreview)

§ Achievementof employee engagement survey (Kenexa) and employee retention goals for the department


REQUIREMENTS

§Minimum 4 - 7 years front office and guest relations experience

§ High schooldiploma required, bachelor’s degree preferred

§ Strongcomputer systems skills including; reservations and reporting systems

§ Strong financialacumen

§ Excellentcommunication skills, ability to influence situations

§ Able tocollaborate effectively with other hotel employees and managers to ensureteamwork

§ StrongMicrosoft Office suite and reporting system skills

§ Ability towork a flexible schedule

  • Guest Relations Manager

    2 weeks ago

    noida, India Radisson Hotel Group Full time

    AREAS OF RESPONSIBILITY   Front Office § On the dayof arrival, ensure all special requests are followed up, for example, mini bar,rollaway, special requests § Ensure allinformation is prepared in advance for the guest. § CheckJapanese arrivals and transportation details ensuring bookings are made. § Obtaindeparture details from the...

  • Guest Relations Manager

    2 months ago

    Noida, India Radisson Hotel Group Full time

    AREAS OF RESPONSIBILITY   Front Office § On the dayof arrival, ensure all special requests are followed up, for example, mini bar,rollaway, special requests § Ensure allinformation is prepared in advance for the guest. § CheckJapanese arrivals and transportation details ensuring bookings are made. § Obtaindeparture details from the day...

  • Assistant Manager Guest Relations

    4 days ago

    noida, India Radisson Blu MBD Hotel Noida Full time

    Role                :       AM - Guest RelationsDepartment :       Front Office Location        :       NoidaYou may also share your cv at careers@radissonmbd.comCan you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our...

  • Assistant Manager Guest Relations

    1 week ago

    noida, India Radisson Blu MBD Hotel Noida Full time

    Role                :       AM - Guest Relations Department :       Front Office Location        :       NoidaYou may also share your cv at Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax...

  • Assistant Manager Guest Relations

    2 weeks ago

    Noida, India Radisson Blu MBD Hotel Noida Full time

    Role                :       AM - Guest RelationsDepartment :       Front Office Location        :       NoidaYou may also share your cv at careers@radissonmbd.comCan you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our...

  • Guest Relations Associate

    4 days ago

    noida, India Radisson Blu MBD Hotel Noida Full time

    Role - Guest Relations AssociateDepartment - Front OfficeLocation - Radisson Blu MBD Hotel - Noida (Sector 18)Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!Our first class Guest Relations...

  • Guest Relations Associate

    2 weeks ago

    noida, India Radisson Blu MBD Hotel Noida Full time

    Role - Guest Relations Associate Department - Front OfficeLocation - Radisson Blu MBD Hotel - Noida (Sector 18)Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!Our first class Guest Relations...

  • Guest Relations Associate

    2 weeks ago

    Noida, India Radisson Blu MBD Hotel Noida Full time

    Role - Guest Relations AssociateDepartment - Front OfficeLocation - Radisson Blu MBD Hotel - Noida (Sector 18)Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!Our first class Guest Relations...

  • Guest Relation Executive

    4 months ago

    Noida, India Ramagya Group Full time

    Location: Noida, Sector 50 **GRE/GRM DUTIES AND RESPONSIBILITIES**: Welcome guests during check-in and giving a found farewell to guest while checkout. Handling guest complaints and concerns in an efficient and timely manner. - Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome...

  • Hotel Guest Relation Executive

    6 days ago

    noida, India Le Seasons Full time

    Company DescriptionLe Seasons is India's Leading Luxury Hotel and Resort chain with locations in New Delhi, Goa, and Greater Noida. We specialize in providing excellent hospitality for luxury weddings, corporate packages, and beach vacations.Role DescriptionThis is a full-time on-site role for a Hotel Guest Relation Executive at Le Seasons in Delhi, India....

  • Assistant Manager

    2 months ago

    Noida, India Radisson Blu MBD Hotel Noida Full time

    AREAS OF RESPONSIBILITY Front Office§  On the dayof arrival, ensure all special requests are followed up, for example, mini bar,rollaway, special requests§  Ensure allinformation is prepared in advance for the guest.§  CheckJapanese arrivals and transportation details ensuring bookings are made.§  Obtaindeparture details from the day prior.§  Send...

  • Guest Relation Executive

    2 days ago

    Noida, Uttar Pradesh, India Career Strategy Solutions Full time

    Hiring Guest Relation Executive for Corporate Company into Packaging for Noida. JD: - Guest Relations Executive ensures exceptional customer service by addressing guest inquiries, resolving issues, and enhancing the overall guest experience in hospitality settings. They act as the primary point of contact for guests, ensuring satisfaction and promoting a...

  • Guest Relation Executive

    3 months ago

    Noida, Uttar Pradesh, India UNHR Full time

    Job Title: Guest Relations Executive **Responsibilities**: - Greet and welcome guests upon their arrival - Handle guest inquiries, requests, and complaints promptly and courteously - Maintain a professional and welcoming atmosphere in the reception area - Provide information about hotel facilities, services, and local attractions - Coordinate with other...

  • Guest Relation Executive

    3 months ago

    Noida, Uttar Pradesh, India Srishti Software Full time

    * Welcome guests during check-in and give a fond farewell to guests while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivals and departures. - Coordinating and multi-tasking job duties in a busy environment. - Should possess detailed information about the Hotel, city as well as the...

  • Guest Relation Executive

    3 months ago

    Noida, Uttar Pradesh, India STREETVIEW FOODS LLP Full time

    Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) - Provide information about amenities, area and venues and promote services - Anticipate guest needs and build rapport with customers - Offer assistance with...

  • Guest Relation Executive

    3 months ago

    Noida, Uttar Pradesh, India JLL Full time

    JLL supports the Whole You, personally and professionally. Guest Relation Executive What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know because at JLL, we make your ambitions our business. And if you have ambitions in (Workplace), join us to be inspired by the best. - __________________ **What this job...

  • Guest Relations Specialist

    2 weeks ago

    noida, India Republic World Full time

    Job Title: Guest CoordinatorExperience Level: 5-8YearsJob Location: Noida, Uttar PradeshJob Responsibilities:We are looking for an organized professional who can develop and maintain a wide reaching database of guests and contacts for story ideas, interviews and appearances on news programs. This role will also write and produce news stories, segments,...

  • Guest Relation Executive

    3 months ago

    Greater Noida, India INOX Leisure Limited Full time

    To greet the guest coming at Cinema - To take care of all the functions at Box Office, Ushering( Refuel), Tele sales,Concessions - To have a serving attitude towards guests and to develop maximum sale from guests **Job Types**: Full-time, Regular / Permanent **Salary**: ₹14,000.00 - ₹16,000.00 per month **Benefits**: - Health insurance - Provident...

  • Guest Relations Specialist

    4 days ago

    noida, India Republic World Full time

    Job Title: Guest Coordinator Experience Level: 5-8Years Job Location: Noida, Uttar Pradesh Job Responsibilities: We are looking for an organized professional who can develop and maintain a wide reaching database of guests and contacts for story ideas, interviews and appearances on news programs. This role will also write and produce news stories, segments,...

  • Guest Relations Specialist

    4 days ago

    noida, India Republic World Full time

    Job Title: Guest CoordinatorExperience Level: 5-8YearsJob Location: Noida, Uttar PradeshJob Responsibilities:We are looking for an organized professional who can develop and maintain a wide reaching database of guests and contacts for story ideas, interviews and appearances on news programs. This role will also write and produce news stories, segments,...