Senior SME

Location: BengaluruExperience: 9+yearsJob DescriptionHPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today's fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what's next for you.What you'll do:Seeking a Senior Systems SME with strong Enterprise Linux/UNIX skills and deep hands‑on HPE NonStop (NSK) expertise. The role requires OS administration, NonStop system lifecycle tasks, firmware/CLIM management, NSK/OSS product installs, storage/processor configuration, backups, DR support, and TACL scripting.Integrate technical knowledge and business understanding to create superior solutions for customers and HPE. Have a strong customer focus and sensitivity in dealing with diverse cultures and ability to learn and adapt quickly.What you need to bring:Eligibility & Qualification:- Bachelor's degree in Engineering (or Equivalent).- Experience: 15 years of total experience in IT and 8+ years of relevant experience in Enterprise Linux technical support environment & and at least 5 years hands-on HPE NonStop (NSK) administration- HPE NonStop (NSK) administration covering CLIM firmware upgrades/re images, cold loads, NSSE/RVU and YSUT operations, SYSGEN/SPR installs, Safeguard user/group management, and NonStop storage/processor configuration.- Strong TACL scripting proficiency plus solid Linux/UNIX administration (RHEL/CentOS/SUSE; familiarity with AIX/HP‑UX), experience with OSS stack components (TMF, SQL/MX, JDBC, ITP Webserver, GIT), virtualization (VMware/RHVM/KVM) and basic Goldengate/backup knowledge; capable of troubleshooting FTP/Java/JDBC/Telnet and CLIM networking issues.- Relevant certification on the latest track like RHCSA / RHCE , Ansible , Jenkins , Open stack ( Redhat / Ubantu), SUSE High Availability & HPE Non-Stop.- ITIL certification is an added advantage- Flexible to work in 24X7 support environment and shared services- strong vendor coordination skills for hardware/firmware changes.Key Responsibilities:- Perform L3 administration for HPE NonStop (NSK): CLIM firmware upgrades, re-image, cold loads, system firmware upgrades/downgrades, process pair and failover support.- Install, configure and maintain NSK and OSS products: Web Viewpoint, Viewpoint, TMF, SQL/MX, ITP Webserver, JDBC, GIT and related NonStop components.- Manage NonStop storage and compute resources: configure storage CLIMs / IP CLIMs, add/remove storage & processors, validate redundancy and capacity.- Execute NSSE/RVU processing, RVU upgrades and YSUT for Dev/QA systems; perform SYSGENs and SPR installs to support ISV deployments on SUT.- Safeguard administration: add/delete user IDs and groups, manage permissions, and clean up Guardian/OSS file systems.- Lead backup & restore and image creation: run partial/full backups, coordinate with FTC Lab Ops, support Goldengate backup workflows, and create QCOW/VMDK images for Dev/QA.- Troubleshoot complex cross-platform incidents: resolve FTP, Java/JDBC, Telnet, CLIM networking issues and perform root-cause analysis and remediation.- Administer Linux/Unix environments: RHEL/CentOS/SUSE operations, patching, virtualization (VMware/KVM), monitoring, capacity planning and kernel/I/O troubleshooting.- Develop and maintain automation & scripts: TACL for NonStop, Bash/Python/Ansible for Linux/Unix automation, patch orchestration and routine tasks.- Manage changes and incidents: own CRIS/ServiceNow tickets, prepare change plans and rollbacks, update CMDB and runbooks, participate in CABs.- Collaborate with application teams (ABAP/Java): support JDBC/web server integration, ISV installs, performance troubleshooting and application tier backup coordination.- Drive DR planning and testing: document procedures, lead failover/failback tests across NonStop and Linux stacks and incorporate lessons learned.- Mentor L1/L2 engineers, produce SOPs/runbooks and ensure high-quality documentation and knowledge transfer.- Resolve customer's issues via the telephone, email or remote sessions.- Regular follow ups with customers with recommendations, updates, and action plans.- Identify and escalate issues in a timely manner to vendor according to Standard Operating- Procedures.- Collaborate with other OEMS in diagnosing and isolating the cause of complex issues.- Maintain quality on case documentation, SLA timeframes and operational metrics.- Performs within the Productivity Measure of the team (scorecard)- Incident Management: Resolve single and cross technology incidents independently.- Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, may lead or participate in Change Advisory Board.- Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyse patches for compatibility with each customer or internal infrastructure environment.- Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.- Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings.- Project / Account Management: Participate and propose in internal projects across technology customers, including Knowledge Transfer (KT) and Transition. Create Standard- Operating Procedure (SOP)- Reproducing issues in-house and responding back in a timely manner.- Leverage internal technical expertise, including peers, mentors, knowledge base, community- forums and other internal tools, to provide the most effective solutions to customer issues.- Customer Relationship Management: Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals. Becoming a trusted advisor to the customer.- Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional.- Lead teams which address operational processes and policies in work area. Seen as a resource to the team in one or more technical or business areas. Becoming a trusted advisor inside and outside the team/technology area.Technical Skills:- HPE NonStop (NSK): CLIM management, firmware upgrades, re-image, cold load, NSSE/RVU, YSUT, SYSGEN, SPR, TACL scripting, Safeguard, Guardian/OSS file systems.- NonStop Products: Web Viewpoint, Viewpoint, TMF, NonStop SQL / SQL-MX, JDBC integration and troubleshooting, ISV installations on SUT.- Storage & Hardware: Storage CLIMs / IP CLIMs configuration, add/remove storage & processors, hardware/firmware coordination with OEMs.- Backup & DR: Partial/full backups, Goldengate familiarity, QCOW/VMDK image creation for Dev/QA, backup validation and restore testing.- Linux / UNIX: RHEL / CentOS / SUSE administration, AIX/HP-UX familiarity, package management, service management, virtualization (VMware, KVM/RHVM).- Scripting & Automation: TACL (NonStop), Bash, Python, Ansible, CI/CD basics (Jenkins), automation for patching and monitoring.- Networking & Integration: CLIM networking, FTP, Telnet, JDBC/Java integration, web servers (ITP), performance tuning and diagnostics.- Tools & Processes: ServiceNow/CRIS, CMDB updates, monitoring & alerting, Red Hat Satellite / SUSE Manager, version control (GIT).- Strong Knowledge in installing, configuring, troubleshooting and Administration of all flavours of Linux. (Level 3)- Troubleshooting networking issues in Linux environment.- Strong understanding and hands on of Cluster Services in Redhat /SUSE and SGeLX- Responsible for Standard Operating procedures issuance to incident management team.- Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes- Linux Vulnerability assessment and Mitigation- Intermediate knowledge on shell script for automating the routine tasks- Knowledge on Patch deployment solutions – Redhat Satellite, SUSE ManagerNon-Technical Skills:- Excellent written and verbal communication skills Commitment to deliver high quality product and solution support.- Take ownership and work with high productivity and efficiency.- Support other team members and seek their advice to make decisions on complex issues.- Deliver trainings when required.- Strong problem-solving and root-cause analysis for high-severity incidents.- Excellent communication and stakeholder management; clear customer updates during incidents and changes.- Mentoring and knowledge transfer to L1/L2 teams; ability to lead cross-functional DR and release activities.- Vendor coordination and OEM engagement experience for hardware/firmware escalations.- Accountability for SLA adherence and continuous improvement mindset.