AI Expert – Voice Agent

2 weeks ago

Aurangābad, India beBeeConversational Full time

Job Title: Conversational AI EngineerWe're transforming the primary care experience with EMMA, a leading AI receptionist for GP practices.Design and deploy AI models to ingest NHS data sources, generate accurate responses, and power both chatbot and voice agent interactions.Craft and optimize prompts—and design voice-agent dialogue flows—to maximize response relevance, reduce latency, and ensure clinical safety across text and voice channels.Collaborate with frontend and backend teams to integrate AI and voice agent components into our cloud-hosted microservices architecture.Monitor AI and voice-agent pipelines, analyze logs and user feedback, troubleshoot edge cases, and implement continuous-learning improvements.Stay up-to-date with the latest advances in conversational AI frameworks and NHS-specific compliance to inform our technical roadmap.Define and execute rigorous test plans in collaboration with QA to validate model accuracy, voice-agent performance, and compliance with healthcare standards.Develop junior engineers' skills, promote best practices in MLOps, prompt engineering, voice-agent design, and model governance, and contribute to architecture reviews.RequirementsExperience in designing and deploying AI models, crafting and optimizing prompts, and collaborating with cross-functional teams. Knowledge of conversational AI frameworks, NHS data sources, and healthcare standards is essential.BenefitsA dynamic work environment, opportunities for professional growth, and a competitive salary package are offered.Additional InformationThe ideal candidate will be passionate about delivering innovative solutions that improve patient outcomes.

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