Senior Client Servicing Specialist

1 week ago

bangalore, India beBeeClientServicing Full time

We are looking for a key client servicing professional to join our organization.This role plays a vital part in building and maintaining strong relationships with our clients, overseeing project execution, and ensuring their satisfaction throughout the event process.Key ResponsibilitiesClient Relationship Management:Act as the primary point of contact for clients, establishing long-lasting and reliable connections.Understand client goals and objectives, providing tailored solutions that meet their needs.Regularly update clients on event progress, address any concerns, and provide exceptional post-event follow-up services.Project Coordination:Collaborate with internal teams (production, creative, logistics) to ensure seamless project execution.Maintain timelines, budgets, and deliverables for each project, guaranteeing timely completion and customer satisfaction.Attend site visits, manage on-site execution, and ensure all client specifications are met to the highest standard.Strategic Planning and Execution:Work closely with the creative and production teams to conceptualize event ideas aligned with client requirements.Develop detailed event plans and timelines, ensuring the team is fully aware of their responsibilities and objectives.Oversee and coordinate event setup, resolving any issues that arise in real-time to ensure smooth delivery.Budget and Resource Management:Prepare and manage event budgets, ensuring cost-effectiveness and client satisfaction through efficient resource allocation.Negotiate with vendors and suppliers, securing quality services and materials within budget constraints.Track and report expenses, ensuring alignment with the approved budget and providing transparent financial management.Post-Event Evaluation:Conduct thorough post-event evaluations to capture feedback and identify areas for improvement.Share client feedback with internal teams to optimize future events and enhance client relationships.Ensure all client expectations are exceeded and foster opportunities for repeat business through exceptional service.

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