Quality Analyst

2 days ago

bangalore, India Selections HR Services Private Limited Full time

Role Overview: We are looking for a detail-oriented Quality Analyst (QA) to evaluate and enhance the performance of associates handling US Voice Process . The role involves driving quality improvements, ensuring compliance with process standards, and delivering actionable insights to the operations team. Key Responsibilities: Conduct regular call audits and evaluate customer interactions for accuracy, compliance, and soft skills. Provide structured feedback and coaching to agents for performance improvement. Track and report quality scores, RCA, and trends to operations leadership. Collaborate with TLs, Trainers, and Operations to drive process excellence. Calibrate with internal and client QA teams to maintain scoring consistency. Identify training needs and contribute to refresher programs. Ensure adherence to client SLAs, internal policies, and data protection norms. Desired Skills & Competencies: Minimum 2 years experience as a Quality Analyst / Process Auditor in a US Voice Process . In-depth understanding of call evaluation parameters and calibration methods . Strong analytical and problem-solving abilities. Excellent verbal, written, and presentation skills. Knowledge of QA tools, Excel dashboards, and reporting. Education: Graduate / Post-Graduate in any discipline.

  • Quality Analyst

    3 days ago

    bangalore, India Lepide Full time

    Quality Analyst Position Summary: We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance. Desired Candidate...

  • Quality Analyst

    2 days ago

    bangalore, India DigiFocal IT Solutions Pvt Ltd Full time

    📣 We’re Hiring | Quality Analyst – Collections Process (US Shift)💼 Company: First Credit Services 📍 Location: Thane (Onsite) – Only candidates from Mumbai, Navi Mumbai, or Thane will be considered. ✨ Role Overview We’re looking for an experienced Quality Analyst with a strong background in International Debt Collections to join our dynamic...

  • Quality Analyst

    3 days ago

    bangalore, India Lepide Full time

    Quality AnalystPosition Summary:We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance.Desired Candidate...

  • Quality Analyst

    2 weeks ago

    bangalore, India TP Full time

    Quality Analyst Location-Malad Apse, Rotation Shift, BPO- Quality Monitoring & Evaluation • Audit inbound and outbound interactions handled by Sky RMs . • Evaluate calls, emails, and CRM cases against predefined quality parameters including: o Accuracy of information and ownership of query o Communication tone, empathy, and resolution ability o...

  • Quality Analyst

    4 days ago

    bangalore, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Quality Analyst

    3 days ago

    bangalore, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Quality Analyst

    2 days ago

    bangalore, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Quality Analyst

    4 weeks ago

    Bangalore, Karnataka, India Side Full time

    Greetings from PTW Title Quality Analyst Location Bangalore Experience 1 Yrs-3Yrs Responsibilities The primary task of the quality analyst is transaction monitoring and providing actionable insights Comprehensive documentation of every coaching opportunity Share realtime feedback with the coach to ensure that corrective measures are taken Participate in team...

  • Pensions quality analyst

    4 weeks ago

    Bangalore, India Theron Solutions Full time

    Quality Assurance - Analyst We have an exciting role of Quality Assurance – Analyst to drive and translate creative and contemporary ideas to solid design and impact. You will have a key role in design and deployment of creative campaigns with our global clients, including many Fortune 50 companies. Perform comprehensive quality checks on medical writing...

  • Senior Quality Analyst

    2 weeks ago

    Bangalore, India Firstsource Full time

    Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...