Strategic Customer Experience Manager
3 days ago
Role OverviewAbout noonWe're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day.noon's mission: Every door, every day.Key Responsibilities:Leverage data to identify key opportunities in specific domains such as productivity, retention & experience and propose suitable AI tool(s) with measurable impactConceptualize and implement AI powered workflows with an objective to reduce contact rate, reduce handling time and analyze customer sentiment for a tailored resolutionCross-collaborate with different teams mainly technology, product, data engineering, business and commercial and consolidate consumer insights into systems for decision makingDevelop and implement Co-pilot for chat and inbound support, leveraging insights from customer sentiments, pain point, customer profile & knowledge base to craft instantaneous unique responses specifically tailored to solve customer's concernsUse data and summarization of past customer interactions and personalize customer experiences across different channelsUpskill the CS teams to familiarize and actively use AI capabilities including prompt construction and data interpretationPartner with L&D and create relevant courses and playbooksDesign a feedback loop between engineering, CS and product teams to continuously evolve capabilitiesDefine and track key success metrics such as CSAT, Contact Deflection, AI Adoption and Resolution RatesTurn success into stories, how AI helped business in streamlining support and it's cost impactRequired Skills and QualificationsBachelor's degree in computer science or MBA from a top tier institute or a professional course in AI from a recognized institution would be an advantage5-8 years of experience in Customer Success, Customer Experience or Digital TransformationProven track record of integrating AI solutions in large/complex organizations with clear outcomesExcellent cross-functional communication – comfortable working with tech and non-tech teamsExcellent in analyzing complex, unorganized and large database and storytellingProven ability to translate business and functional pain-points into clear AI/Tech solutionsBonus - Experience in SaaS, e-commerce, or high-growth tech environmentsBenefitsnoon is not for everyone; readiness to adapt, pivot, and learn is essential.You need to be relentlessly resourceful and operate with a deep bias for action.We're looking for people with high standards, who understand that hard work matters.We need people with the courage to be fiercely original.What You Will Excel At
-
Strategic Contract Manager Opportunity
3 days ago
bhavnagar, India beBeeContractManagement Full timeJob SummaryThis is a strategic Contract Management opportunity to oversee the entire contract lifecycle, encompassing sales, vendor, and partner agreements.Key Responsibilities:Manage and maintain customer, vendor, and partner contracts efficiently.Develop, review, and negotiate complex agreements (MSAs, NDAs, SOWs).Collaborate with internal and external...
-
Customer Experience Specialist
5 days ago
Bhavnagar, India 30 Sundays Full timeCompany Description:30 Sundays is a travel company dedicated to creating personalized and unforgettable vacation experiences exclusively for couples. Founded by industry veterans with backgrounds at Apple, BCG, and leading travel businesses like Oyo and Travel Triangle, focused on curating unique and high-quality couple-focused trips, 30 Sundays stands out...
-
Customer Experience Specialist
5 days ago
Bhavnagar, India 30 Sundays Full timeCompany Description:30 Sundays is a travel company dedicated to creating personalized and unforgettable vacation experiences exclusively for couples. Founded by industry veterans with backgrounds at Apple, BCG, and leading travel businesses like Oyo and Travel Triangle, focused on curating unique and high-quality couple-focused trips, 30 Sundays stands out...
-
Customer Experience Associate
3 weeks ago
Bhavnagar, India GRIPIT Full timeAbout GRIPIT At GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we offer end-to-end solutions that bridge global innovation with Indian consumers. With a growing portfolio of international brands such as Bissell, Narwal, Yale, and EcoFlow,...
-
Customer Experience Specialist
3 days ago
bhavnagar, India beBeeCustomerService Full timeCustomer Service RoleWe are seeking a highly skilled Customer Service Representative to join our team.Job Description:The Customer Service Representative is responsible for delivering exceptional customer experiences by responding to inquiries, resolving issues, and providing accurate information regarding products and services.This role involves...
-
Customer Experience Champion
3 days ago
bhavnagar, India beBeeCustomer Full timeAbout FlowcallFlowcall is an AI customer service platform (AI Agents + AI helpdesk/ticketing) helping D2C brands deliver exceptional support across WhatsApp, email, Instagram, voice, and web chat.About the RoleWe're looking for a Customer Service Representative to support our growing client base. You'll help clients get the most out of Flowcall by...
-
Strategic Decision Maker
3 days ago
bhavnagar, India beBeeStrategy Full timeJob Title: Strategic Decision MakerLocation: RemoteEmployment Type: Full-timeJob Overview:We are seeking a highly analytical and detail-oriented professional to support data-driven decision-making and executive reporting. This role involves financial analysis, data analytics, and preparation of management and board-level materials.Key...
-
Strategic Outreach Associate
17 hours ago
Bhavnagar, India Brainwave Science Full timeRole: Strategic Outreach Associate Location: Remote Employment Type: Full-time Start Date: Immediate About Us At Basil Health, we combine Neuroscience and AI to redefine mental wellness. Our platform delivers evidence-based insights into stress, focus, anxiety, and relaxation using EEG and AI analytics, helping individuals and organizations identify what...
-
Strategic Procurement Professional
3 days ago
bhavnagar, India beBeeProcurement Full timeProcurement SpecialistWe are seeking a seasoned procurement specialist to spearhead our global procurement activities. This role demands strategic planning, vendor management, and risk mitigation.The ideal candidate will possess strong negotiation skills, expertise in procurement governance, and experience managing diverse supplier portfolios.Develop and...
-
Strategic Algorithmic Trader
3 days ago
bhavnagar, India beBeeAlgorithmic Full timeStrategic Algorithmic Trader RoleThis is a contract based profit sharing opportunity for an experienced Strategic Algorithmic Trader. The successful candidate will focus on designing, testing, and executing algorithmic trading strategies.The role involves analyzing large datasets to identify profitable signals, optimizing trading performance, and adapting...
