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Optimizing Workforce Performance

2 weeks ago

tumakuru, India beBeeWorfkforce Full time

Workforce Optimization EngineerWe are seeking an experienced professional to join our expanding team in India as a Workforce Optimization Engineer. The ideal candidate will play a key role in designing, deploying, and configuring systems to support workforce efficiency, operational insights, and compliance objectives.Lead end-to-end implementation of workforce optimization solutions.Collaborate with cross-functional teams to ensure solutions align with business goals and deliver measurable value.Design and maintain forecasting, scheduling, and real-time adherence models within the system.Configure and fine-tune analytics tools to capture actionable insights, monitor process compliance, and support quality improvement initiatives.Provide technical support, troubleshooting, and ongoing system administration for the application.The ideal candidate should have proven hands-on experience implementing and supporting workforce optimization solutions, strong understanding of workforce planning, call centre operations, and process optimization.Required Skills:Hands-on experience implementing and supporting workforce optimization solutions.Strong understanding of workforce planning, call centre operations, and process optimization.Experience with system integrations, data feeds, and reporting within the ecosystem.Excellent problem-solving skills and ability to communicate technical concepts to non-technical stakeholders.Cloud Certified.This is a fully remote contract; candidates must be willing to work U.S hours primarily EST.