Senior Operations Manager

1 week ago

ajmer, India beBeeLeadership Full time

Team LeadLead and mentor a team of NOC engineers across all shifts. Drive professional development through training, coaching and ongoing feedback.Conduct periodic 1:1 meetings, performance evaluations and goal-setting. Recruit, onboard and integrate new NOC engineers into the team.Build and maintain a culture of accountability, high performance and service quality.Operational OversightOwn the day-to-day operations of the entire NOC function ensuring consistent monitoring, alert handling and operational routine execution.Ensure all teams consistently follow predefined procedures, escalation paths and runbooks.Incident ManagementServe as the primary incident coordinator for major incidents (P1/P2) and oversee response efforts across shifts.Ensure correct triage, prioritization and mitigation actions by the team.Service Quality & Continuous ImprovementMonitor team performance SLAs and KPIs, ensure targets are met or exceeded.Identify recurring issues, monitoring gaps or operational inefficiencies and drive improvement initiatives.

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