Cloud Contact Center Transformation Specialist

4 days ago

mount, India beBeeCloudTransformation Full time

Cloud Contact Center Transformation SpecialistWe are seeking an expert in cloud contact center transformation to lead a project for one of our major fintech clients.This role requires strong hands-on experience with Amazon Connect and a solid background in CTI consulting.The ideal candidate should have played a leading role in previous cloud migration or modernization projects and must be confident working with both technical teams and business stakeholders to deliver exceptional results.A successful candidate will possess excellent problem-solving skills, analytical thinking, and the ability to communicate complex technical information effectively.Key Responsibilities:Lead the design, implementation, and testing of cloud-based contact centersCollaborate with cross-functional teams to ensure seamless integration and alignment with business objectivesAnalyze and optimize contact center operations to improve efficiency and customer satisfactionRequirements:Strong technical expertise in Amazon Connect and CTI consultingProven track record of delivering successful cloud migration or modernization projectsExcellent communication and interpersonal skillsBenefits:A competitive salary package, opportunities for professional growth and development, and a collaborative work environment that values innovation and creativity.

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