Reliability Incident Specialist

9 hours ago


Jodhpur, India beBeeCustomer Full time

Highly skilled incident managers are responsible for coordinating response efforts, technical coordination and remediation, and rallying cross-functional teams to deliver exceptional support experiences during customer-facing incidents.The ideal candidate will bring expertise in command and control incident frameworks, strategic decision-making, effective communication, and a strong customer-centric mindset.Key Responsibilities:Lead the charge in response efforts, ensuring timely, clear, and accurate communication with both internal and external stakeholders.Evaluate impacts, deliver accurate situation reports, and build communication bridges to quickly resolve incidents.Manage incident communication proactively, offering timely and transparent updates through official channels.Participate in post-incident reviews, driving actionable improvements to improve the customer experience when incidents occur.Requirements:12+ years experience leading incident response efforts with a strong ability to collaborate across diverse teams and drive incidents to resolution.7+ years experience in customer service or support roles in software companies, ideally with exposure to enterprise customers.Exceptional communication skills with the ability to communicate clearly and empathetically with both customers and internal stakeholders.



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