Lead - Site Reliability Engineer / DevOps Lead / SRE - Lead

Job SummaryThe Technical Manager for Site Reliability Engineering (SRE) will lead a team of Site Reliability Engineers, ensuring operational excellence and fostering a high-performing team culture. Reporting to the US-based Director of Systems and Security, this role is responsible for overseeing day-to-day operations, technical mentorship, and strategic alignment with the company’s goals. The Technical Manager will act as a bridge between the team and senior leadership, ensuring clear communication, efficient issue resolution, and continuous improvement in service delivery.Job Responsibilities:● Provide leadership and management to a remote team of Site Reliability Engineers, ensuring alignment with organizational priorities and goals.● Oversee team operations, including incident management, technical support, and infrastructure maintenance.● Act as the primary point of escalation for complex technical issues, collaborating with the Director of Systems and Security, Quality Assurance and Product teams as needed.● Ensure the team adheres to established SLAs for issue resolution and maintains high customer satisfaction levels.● Mentor and develop team members, fostering growth in technical skills, problem-solving abilities, and customer engagement.● Lead initiatives to improve operational processes, tools, and workflows, driving greater efficiency and reliability.● Collaborate with cross-functional teams, including Product, Engineering, and Operations, to address customer needs and improve platform performance.● Facilitate regular team meetings, performance reviews, and one-on-one sessions to ensure clear communication and ongoing development.● Maintain and report on key performance metrics, providing insights and recommendations to senior leadership.● Stay informed on industry trends and best practices, ensuring the team is equipped with the latest tools and methodologies.● Participate in strategic planning and contribute to the continuous improvement of the SRE function.Qualifications:● 5+ Years of proven experience managing technical teams, preferably in Site Reliability Engineering, DevOps, or a related field.● Strong technical background in cloud computing and infrastructure management, particularly with AWS and Linux-based systems.● Demonstrated ability to lead and mentor teams in remote and distributed environments.● Excellent written and oral English communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.● Strong problem-solving and decision-making abilities, with a focus on root cause analysis and long-term solutions.● Experience with automation tools (Terraform, Ansible, CloudFormation) and CI/CD pipelines.● Familiarity with incident management practices and tools, as well as ticketing systems.● High attention to detail and a commitment to operational excellence.● Bachelor’s degree in a technical or quantitative science field, or equivalent work experience.Preferred Qualifications:● AWS certification (any level).● Experience leading customer-facing technical teams, with a focus on improving service delivery.● Knowledge of security best practices and governance in cloud environments.● Strong understanding of networking concepts and system architecture.Key Attributes:● Empathetic leader who values collaboration, transparency, and accountability.● Proactive mindset with a focus on continuous improvement and innovation.● Ability to prioritize and manage multiple initiatives in a fast-paced environment.● Strategic thinker who can align team efforts with broader organizational objectives.● Passion for enabling team growth and fostering a culture of learning and development.Job Location: On-site KolkataRotating three shifts range between 5:00 AM and 9:00 PM