Shift Engineer

Job TitleShift EngineerJob Description SummaryJob DescriptionOperation & Maintenance of Residential InfrastructureOversee preventive and breakdown maintenance of electrical systems, DG sets, water pumps, STP/WTP, HVAC, lifts, fire-fighting systems, and other building services to ensure uninterrupted operations.Safety, Statutory & ComplianceEnsure all equipment complies with statutory norms (fire safety, electrical safety, pollution control, lift inspection, etc.). Maintain valid certifications and coordinate periodic inspections with authorities.Complaint Resolution & Resident SatisfactionEnsure timely response and closure of resident technical complaints logged via portals or helpdesk. Monitor turnaround time and maintain satisfaction levels.Vendor & AMC ManagementManage service contracts, AMCs, and vendor performance. Verify service quality, approve work completion, and ensure timely renewals.Energy & Resource ManagementMonitor and optimize consumption of electricity, water, and other utilities. Implement energy-saving initiatives and sustainability measures.Budget & Cost ControlPrepare the annual maintenance budget, track expenses, and implement cost-saving measures without compromising quality.Team Leadership & TrainingLead the site technical team, allocate duties, and provide training on safety, operations, and new technology.Documentation & ReportingMaintain asset registers, maintenance schedules, complaint trackers, breakdown reports, and compliance records. Submit periodic Daily, MIS, MMR reports to management.OtherProactively review workplace systems / processes to innovate and continuously improve the business performance and workplace experiencePerforms other duties as requested by your direct managerOccasional requirement to work extended hours during peak times or to assist with major functions/eventsDevelopment of operational standards / playbooks / operating manuals for all aspects of the businessGeneral ResponsibilitiesArticulate and live the Cushman & Wakefield culture, model organisational values and required behaviour and hold others (employees and peers) accountable for their actions by identifying and acting on behaviour which is inconsistent with agreed standardsComply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organisationWork safely and avoid placing yourself or anyone else's health and safety at risk by your acts or omissionsComply with Cushman & Wakefield Environmental policies and adhere to procedures and work instructions that are relevant to your activitiesActively participate within a community or practice group by sharing information and strategies that result in the best outcomes for the client and Cushman & WakefieldUnderstand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients and staff is availableComply with Cushman & Wakefield policy1.7. Background & Experience3-5 Years of experience in technical operations, facilities management, or maintenance within residential, commercial, or mixed-use developments.Proven track record in managing preventive and breakdown maintenance of building services (electrical systems, DG sets, water treatment plants, HVAC, lifts, fire-fighting systems, etc.).Experience in handling statutory compliance, safety protocols, and liaison with government/regulatory bodies.Strong background in vendor management, AMC administration, and contract negotiation.Hands-on experience with budget preparation, cost control, and resource optimization.Proficient in using facility management software and maintenance tracking tools.Excellent leadership, problem-solving, and communication skills.1.8. Qualifications & Technical SkillsDiploma, Bachelor's Degree/B-Tech in Electrical, Mechanical (or related technical field).3-5 Years of experience in technical operations, facilities management, or maintenance within residential, commercial, or mixed-use developments.Occupation Specific Capabilities:Strong knowledge of preventive and corrective maintenance practices for:Electrical distribution systems and DG setsHVAC systemsWater supply, STP/WTPFire-fighting systems and lift operationsFamiliarity with statutory compliance requirements and safety standards.Proficiency in facility management software and MS Office tools.Strong analytical, troubleshooting, and decision-making skills.Excellent communication, leadership, and vendor management abilities.Attention to DetailPlanning & OrganizationTime ManagementFinancial AcumenCommunicate EffectivelyBusiness WritingManages Risk & ComplianceSystems & Data ManagementOrganisational Core Capabilities:DRIVEN: We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.RESILIENT: We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.INCLUSIVE: We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.VISIONARY: We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.ENTREPRENEURIAL: We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.DRIVEN: We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.Individual ContributorsProactively sets and pursues ambitious goals that advance client and colleague success, articulating the anticipated impact.Break down goals into actionable tasks and routinely review progress to overcome obstacles and ensure timely achievement.Actively communicates with stakeholders to align objectives and progress reports, demonstrating accountability and a commitment to exceeding expectations.People ManagersCultivates a culture deeply invested in elevating client and colleague success, always looking to contribute that critical '1% more'.Encourages and supports team members to set and achieve goals that stretch their capabilities while remaining achievable.Facilitates access to resources and removes obstacles, ensuring the team can fulfill their commitments and drive impactful outcomes.ExecutivesStrategically connects team initiatives to the company's mission and client success, communicating the value of these actions both internally and externally.Identifies and dismantles barriers to progress, ensuring the team has the momentum and support needed to deliver on commitments.Engages with stakeholders to forge strong alignments, facilitating the delivery of innovative solutions that propel the organization forward.RESILIENT: We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.Individual Contributors on outcomeProactively identifies issues and contributes to solutions, demonstrating adaptability to evolving circumstances.Regularly develops and communicates contingency plans ('Plan B') to ensure continuous progress towards objectives.Embraces a learning-oriented approach, analyzing and sharing lessons from mistakes to foster collective knowledge.Demonstrates agility in adjusting to changing priorities and maintains progress with a focus delivery.People ManagersLeads change effectively by translating it into actionable steps for the team and addressing uncertainties head-on.Effective communicator, guiding teams through transitions with clear communication.Encourages the team to think creatively about solving problems, assessing, and implementing alternative strategies for success.Coaches team members to build their resilience, fostering a culture that values adaptability and collective problem-solving.ExecutivesSeizes opportunities in uncertain times, aligning team actions with broader organizational goals and client needs.Ensure organizational agility by seeking and encouraging alignment across different teams during change.Models' resilience by focusing on strategic goals, enabling the organization to navigate and grow through adversity.INCLUSIVE: We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutionsIndividual ContributorsDemonstrates thorough consideration of diverse perspectives and feedback before finalizing tasks, ensuring collective agreement on deliverables.Practices active listening, valuing others' contributions as opportunities for learning and growth.Actively seeks feedback and integrates it into work processes, enhancing personal and team performance.Aligns personal conduct with Cushman & Wakefield's code of conduct, fostering a culture of respect and integrity.People ManagersFosters a collaborative team environment inviting diverse perspectives to enrich decision-making and trust-building.Regularly reviews and adjusts team processes and policies to ensure equitable opportunities for all colleagues.Provides constructive feedback while welcoming different viewpoints to promote a two-way dialogue for continuous improvement.Recognizes, rewards, and holds the team accountable for contributing to an inclusive culture and practices.ExecutivesEnsures the implementation of diverse and equitable processes within their remit, aligning with strategic inclusion goals.Serves as a trusted advisor by representing and advocating for many perspectives in decision-making forums.Cultivates a community where teams are encouraged to engage in reflective practices and contribute to the greater good of society.Leads by example in incorporating a growth mindset, sharing knowledge and opportunities broadly, and promoting cross-functional collaboration without immediate self-interest.VISIONARY: We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.Individual ContributorsConsistently demonstrates curiosity by asking insightful questions to gain a deeper understanding and drive innovation.Leverages new knowledge to propose solutions that enhance outcomes for clients and colleagues.Proactively considers the future implications of actions, contributing to long-term strategic goals.Embraces calculated risks in pursuing innovation, recognizing that valuable lessons often come from unconventional attempts.People ManagersArticulates and instills a clear and compelling vision of the department's future that motivates continuous improvement.Fosters opportunities for team members to seek clarity, learn, and contribute to the department's vision.Cultivates a departmental philosophy that challenges the status quo, aligning with positive organizational change and innovation.ExecutivesEstablishes forward-thinking processes and policies that are in harmony with the evolving vision of the organization.Recognized as an internal expert, contributing thought leadership on key topics that shape the organization's future.Champions initiatives that connect the organization's vision with community advancement and public service.Demonstrate servant leadership by guiding the organization to prioritize the well-being and growth of internal and external communities.ENTREPRENEURIAL: We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.Individual ContributorsDemonstrates initiative by proactively identifying opportunities for improvement and leading projects that contribute to business goals.Exhibits a bias for action by eagerly volunteering for new challenges and swiftly implementing solutions.Takes full ownership of outcomes by setting ambitious targets and rigorously tracking progress against objectives.Supports peers and collaborates across departments, sharing knowledge and skills to empower the team.People ManagersEncourages team members to take the initiative, fostering a climate where proactive problem-solving is rewarded.Cultivates a bias for informed action, valuing swift decision-making and pursuing solutions.Owns the team results, ensuring clear accountability and celebrating successes while learning from setbacks.Empowers team, delegates effectively, and provides resources for autonomy and growth.ExecutivesLeads by example in taking initiative and championing projects that address market trends and client needs.Displays a strong bias for action by quickly mobilizing resources and support for initiatives.Assumes accountability, celebrating achievements, and instituting a learning culture from various outcomes.Empower others to take charge of initiatives, ensuring a culture where entrepreneurial thinking is valued at every level.INCO: "Cushman & Wakefield"