Senior Manager

15 hours ago

chennai district, India RRD Global Delivery Centers Full time

Position Description: Experienced Lean Six Sigma Manager to lead and implement continuous improvement initiatives across our organization. This role is responsible for driving operational excellence, improving process efficiency, and fostering a culture of continuous improvement through the application of Lean, Six Sigma and Project Management methodologies.

Technical Qualifications: Lean Six Sigma Black belt certified mandatory

Experience: 10 - 15 Years with > 5 years’ experience in process improvement, continuous improvement roles in ITES, BPO sectors

Key Responsibilities:

  • Lead Lean Six Sigma projects to improve business processes, reduce waste, and enhance productivity and quality.
  • Identify improvement opportunities including automation opportunities through process mapping, data analysis, and stakeholder feedback.
  • Responsible for implementation of the organization wide initiatives from a continuous improvement perspective
  • Provide training and mentorship to team members on Lean Six Sigma tools and techniques (e.g., DMAIC, Value Stream Mapping, 5S, Kaizen).
  • Manage a portfolio of continuous improvement projects, ensuring timely delivery and achievement of targeted benefits.
  • Partner with cross-functional teams to drive change management and ensure alignment with organizational goals.
  • Handle client facing improvement projects as an external consultant by analyzing existing process, identify opportunities, design and implement improvement strategies, facilitate workshops and trainings, prepare documentation and report to stakeholders
  • Monitor and report on project outcomes, savings, and performance metrics to senior leadership.
  • Facilitate root cause analysis and problem-solving workshops.
  • Maintain and evolve the Lean Six Sigma strategy in line with business needs.

Key Competencies:

  • Process Improvement Expertise in lean principles, Six sigma methodologies, apply statistical tools, skilled in process mapping and root cause analysis
  • Project management ability to plan, execute and monitor multiple improvement projects, using tools like Gantt chart, charters and risk assessment
  • Handle Change management
  • Data driven decision making using quantitative analysis and visualization tools
  • Strong verbal and written communication skills
  • Quality & Compliance Awareness

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