Quality Analyst
4 days ago
Job Title: Quality Analyst – UK Mortgage Underwriting Process Location: Pune, Hinjewadi Experience: 4 to 8 Years (Minimum 2 years as a QA in US/UK Mortgage domain) Industry: BPO / Financial Services Process: UK Mortgage Underwriting Role Overview: We are seeking a detail-oriented and experienced Quality Analyst to oversee and enhance quality in the UK mortgage underwriting process. The ideal candidate will have a deep understanding of mortgage lifecycle, credit risk, income assessment, and appraisal analysis, with a strong focus on ensuring accuracy, compliance, and operational excellence through structured audits. Key Responsibilities: Perform quality audits on mortgage underwriting files to ensure adherence to client and investor guidelines (Fannie Mae, Freddie Mac, FHA, VA, etc.) Validate credit, income, assets, liabilities, and collateral documentation for completeness and accuracy Track and analyze error trends, identify root causes, and recommend corrective actions Collaborate with underwriters, processors, and leadership teams to ensure high-quality delivery Drive calibration sessions with operations and client-side QA teams Prepare audit reports, dashboards, and performance summaries Support training teams with insights to improve quality and reduce defects Ensure compliance with US mortgage regulations and internal policies Required Skills & Qualifications: Graduate in any discipline (Commerce/Finance preferred)4 to 8 years of overall BPO experience with at least 2 years as a QA in UK Mortgage Underwriting Strong knowledge of underwriting standards (FHA, VA, Fannie Mae, Freddie Mac) Familiarity with mortgage documents – 1003, 1008, credit report, W2s, pay stubs, tax returns, appraisal, title, etc. Proficient in MS Excel, audit tools, and reporting Excellent written and verbal communication skills Strong attention to detail, analytical thinking, and problem-solving ability Exposure to compliance and risk assessment in mortgage domain
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Quality Analyst
2 weeks ago
Mohali district, India TP Full timeWe’re Hiring || Quality Analyst || International Process || Location: Mohali Key Responsibilities: ✅ Monitor and evaluate calls to ensure quality standards ✅ Provide feedback and coaching to enhance performance ✅ Identify process gaps and suggest improvements ✅ Ensure compliance with organizational guidelines What We’re Looking For: ✨ Strong...
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Quality Analyst
2 weeks ago
mohali district, India TP Full timeWe’re Hiring || Quality Analyst || International Process || Location: Mohali Key Responsibilities: ✅ Monitor and evaluate calls to ensure quality standards ✅ Provide feedback and coaching to enhance performance ✅ Identify process gaps and suggest improvements ✅ Ensure compliance with organizational guidelines What We’re Looking For: ✨ Strong...
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Quality Analyst
2 weeks ago
mohali district, India TP Full timeWe’re Hiring || Quality Analyst || International Process || 📍 Location: Mohali🔑 Key Responsibilities:✅ Monitor and evaluate calls to ensure quality standards✅ Provide feedback and coaching to enhance performance✅ Identify process gaps and suggest improvements✅ Ensure compliance with organizational guidelines🎯 What We’re Looking For:✨...
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Quality Analyst
2 weeks ago
Mohali district, India TP Full timeWe’re Hiring || Quality Analyst || International Process || 📍 Location: Mohali🔑 Key Responsibilities:✅ Monitor and evaluate calls to ensure quality standards✅ Provide feedback and coaching to enhance performance✅ Identify process gaps and suggest improvements✅ Ensure compliance with organizational guidelines🎯 What We’re Looking For:✨...
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Quality Analyst
11 hours ago
gurgaon district, India TP Full timeWe're Hiring – Quality Analyst || Technical Process || Gurgaon Process: Technical Support What You'll Do: Monitor and evaluate calls to ensure service excellence & process adherence Identify training opportunities and provide actionable feedback Conduct performance audits and RCA for quality deviations Prepare detailed weekly & monthly quality reports...
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Quality Analyst
6 days ago
gurgaon district, India TP Full time🌟 We’re Hiring – Quality Analyst || Technical Process || Gurgaon 🌟 Process: Technical Support What You’ll Do: Monitor and evaluate calls to ensure service excellence & process adherence Identify training opportunities and provide actionable feedback Conduct performance audits and RCA for quality deviations Prepare detailed weekly & monthly...
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Quality Analyst
10 hours ago
jhajjar district, India RAJESHWARI PETROCHEM PRIVATE LIMITED Full timeJob Title: Quality Analyst Location: Bahadurgarh, Haryana Qualification: B.Sc. in Chemistry (or Chemical Science related field) Experience: Fresher (0-1 year) Job Summary: We are looking for a highly motivated and detail-oriented Quality Analyst to join our Quality Control team. The candidate will be trained to perform quality testing and analysis on raw...
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Quality Analyst
2 weeks ago
Pune, Maharashtra, India Zaptech Pvt Ltd Full time ₹ 2,16,000 - ₹ 2,52,000 per yearQuality AnalystAbout UsZapTech Pvt. Ltd. is an ISO-certified BPO & KPO service provider delivering high-quality solutions to the U.S. Accounts Receivable Management (ARM) industry. We are expanding our team and looking for ambitious MBA graduates with strong business acumen to join us as Quality Analysts.This role is an excellent opportunity to begin your...
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Quality Analyst
3 days ago
Pune, Maharashtra, India 157 Industries Full time ₹ 2,00,000 - ₹ 4,00,000 per yearRole: QALocation: PuneEducation: Bachelor's degree in Mechanical Engineering or a related field, or equivalent experienceExperience: 0-1 yrRequired Skills Proficiency in Selenium WebDriver. Mechanical Engineering background. Female candidates preferred. Knowledge of CAD software is a plus. Strong communication skills.A quality analyst, also...
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Quality Analyst
4 days ago
pune, India Selections HR Services Private Limited Full timeRole OverviewWe are looking for an experienced Quality Analyst with strong exposure to banking customer support processes (voice + non-voice). The role involves monitoring interactions, identifying gaps, driving process excellence, and ensuring compliance with bank policies, service standards, and regulatory guidelines.Key Responsibilities- Conduct call...
