Quality Analyst

2 days ago

gurgaon district, India TP Full time

🌟 We’re Hiring – Quality Analyst || Technical Process || Gurgaon 🌟 Process: Technical Support What You’ll Do: Monitor and evaluate calls to ensure service excellence & process adherence Identify training opportunities and provide actionable feedback Conduct performance audits and RCA for quality deviations Prepare detailed weekly & monthly quality reports Collaborate with operations & training teams to improve customer journey What We’re Looking For: Minimum 1–3 years of QA experience in a technical process (Voice/Non-Voice) Strong analytical & problem-solving skills Excellent communication & soft skills Knowledge of QA tools, quality frameworks & calibration processes Ready to work in rotational shifts & week offs

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