Automotive Parts Customer Service Professional

2 days ago


tumakuru, India beBeeCustomerService Full time

Job OverviewWe seek an E-Commerce Automotive Spare Parts Customer Service Representative to manage daily customer requests, ensure customer satisfaction, and maintain records of customer interactions.Manage daily customer inquiries via shared mailbox.Provide support across multiple channels.Address complaints and respond to inquiries promptly to ensure customer satisfaction.Key Qualifications:Proven experience in customer service.Knowledge of automotive repair, parts, and components.Technical or engineering background.Fluency in English language.Strong analytical and problem-solving skills.As a remote team member, you will work in shifts aligned with North American operational hours, requiring adaptability to various customer personalities. This is an opportunity to develop your customer service skills and knowledge while working with an innovative automotive e-commerce retailer.Responsibilities include conducting product sales, processing returns, and providing feedback to management. You will also contribute to maintaining high customer satisfaction ratings by addressing concerns promptly and efficiently.



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