Travel Industry Customer Advocate

6 days ago

varanasi, India beBeeCustomer Full time

Job Title:Customer Service Executive - US Travel Process (Work From Home)Location: RemoteAbout the Role:We are seeking a talented individual to join our virtual team as a Customer Service Executive. In this role, you will be responsible for handling inbound/outbound calls and assisting US-based customers with flight bookings, changes, and queries.You will ensure excellent customer experience through clear communication and problem-solving skills. Additionally, you will maintain accurate records in CRM systems and follow company processes.As a key member of our team, you will have opportunities for career growth and professional development. We offer competitive salary and attractive incentives on performance and upselling.Responsibilities:Handle inbound/outbound calls and assist US-based customers with flight bookings, changes, and queries.Ensure excellent customer experience through clear communication and problem-solving.Maintain accurate records in CRM systems and follow company processes.Qualifications:Strong proficiency in spoken and written English is essential. Experience in Customer Service, Customer Support, or related roles is highly desirable. You should possess strong communication and interpersonal skills, with the ability to multitask and manage time effectively.A high school diploma or equivalent is required; a college degree is preferred. Proficiency in using customer service software and tools is also necessary.Benefits:Our company offers a range of benefits to support your career growth and well-being. These include:Competitive salary with night-shift allowances.Permanent Work From Home opportunity.Attractive incentives on performance and upselling.Training and career growth opportunities.

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