CRM Executive

4 hours ago

vadodara, India Parul University Full time

Job Description – CRM Executive


The role of a CRM Executive involves managing and maintaining the in-house CRM

system to support the lead management. Key responsibilities include ensuring the

smooth functioning of the CRM, maintaining data accuracy, generating actionable

reports, and providing technical assistance to counselors and marketing teams across

multiple locations.

The position encompasses training new users, troubleshooting system issues, and

collaborating with developers to implement system enhancements. Success in this

role requires excellent problem-solving skills, strong analytical abilities, and the

capability to work effectively with cross-functional teams in a dynamic environment.


Key Roles and Responsibilities:


1. CRM Management and Maintenance

a. Oversee the functionality and daily operations of the in-house CRM to

ensure smooth usage.

b. Define and update system logic and workflows within the CRM to align

with university processes.

c. Identify, troubleshoot, and resolve bugs/issues in the CRM system.

d. Collaborate with developers to design and implement new features and

improvements.

e. Ensure the integration and proper functioning of the calling software

within the CRM.


2. Data Analysis and Reporting

a. Generate and prepare detailed reports on leads, follow-ups,

conversions, and counselor performance.

b. Provide actionable insights to management based on CRM data

analysis.

c. Monitor data trends to identify areas for improvement in lead

management and counselor performance.


3. Training and Onboarding

a. Conduct training sessions for new recruits, including counselors and

marketing teams (publishers), to ensure they are proficient in using the

CRM.

b. Create user manuals, guides, and training materials for easy reference.


4. Office Support (In-house and Regional Offices)

a. Act as the primary point of contact for technical support.

b. Assist counselors with system-related queries and troubleshooting.


5. Data Accuracy and Integrity

a. Regularly audit CRM data for errors, duplicates, or inconsistencies.

b. Implement processes to ensure data accuracy and compliance with

internal standards.

c. Monitor user activity to ensure proper data handling and adherence to

best practices.


6. Process Improvement

a. Continuously analyze CRM processes to identify bottlenecks or

inefficiencies.

b. Propose and implement changes to optimize lead management,

reporting, and data usage.


7. Compliance and Security

a. Ensure data security and compliance with university policies and

applicable data protection regulations.

b. Monitor user access levels to prevent unauthorized usage or data

breaches.


Personal Traits for CRM Executives

1. Analytical Thinking

2. Problem-Solving Skills

3. Technical Proficiency

4. Team Player

5. Adaptability and Flexibility

6. Organizational Skills

7. Self-Motivation and Initiative

8. Patience and Training Ability

9. Integrity and Accountability


Educational Qualification: Graduate or more.

Experience: 1-2 Years


Salary offered: No bar for eligible candidates.

Applicants with relevant work experience support domain would be given

priority.


For application - hr.contactcenter@paruluniversity.ac.in

  • CRM Executive

    16 minutes ago

    Vadodara, India Parul University Full time

    Job Description – CRM Executive The role of a CRM Executive involves managing and maintaining the in-house CRM system to support the lead management. Key responsibilities include ensuring the smooth functioning of the CRM, maintaining data accuracy, generating actionable reports, and providing technical assistance to counselors and marketing teams...

  • CRM Executive

    3 weeks ago

    Vadodara, Gujarat, India Parul University Full time

    Job Description – CRM Executive The role of a CRM Executive involves managing and maintaining the in-house CRM system to support the lead management. Key responsibilities include ensuring the smooth functioning of the CRM, maintaining data accuracy, generating actionable reports, and providing technical assistance to counselors and marketing teams across...

  • CRM Executive

    2 weeks ago

    Vadodara, Gujarat, India Parul University Full time

    Job Description – CRM ExecutiveThe role of a CRM Executive involves managing and maintaining the in-house CRMsystem to support the lead management. Key responsibilities include ensuring thesmooth functioning of the CRM, maintaining data accuracy, generating actionablereports, and providing technical assistance to counselors and marketing teams...

  • CRM Executive

    2 weeks ago

    Vadodara, Gujarat, India Parul University Full time

    Job Description – CRM ExecutiveThe role of a CRM Executive involves managing and maintaining the in-house CRMsystem to support the lead management. Key responsibilities include ensuring thesmooth functioning of the CRM, maintaining data accuracy, generating actionablereports, and providing technical assistance to counselors and marketing teams...

  • CRM Executive

    6 days ago

    Vadodara, Gujarat, India Parul University Full time

    Job Description – CRM ExecutiveThe role of a CRM Executive involves managing and maintaining the in-house CRMsystem to support the lead management. Key responsibilities include ensuring thesmooth functioning of the CRM, maintaining data accuracy, generating actionablereports, and providing technical assistance to counselors and marketing teams...

  • CRM Executive

    24 hours ago

    Vadodara, India Parul University Full time

    Job Description – CRM Executive The role of a CRM Executive involves managing and maintaining the in-house CRM system to support the lead management. Key responsibilities include ensuring the smooth functioning of the CRM, maintaining data accuracy, generating actionable reports, and providing technical assistance to counselors and marketing...

  • CRM Executive

    15 hours ago

    Vadodara, India Parul University Full time

    Job Description – CRM ExecutiveThe role of a CRM Executive involves managing and maintaining the in-house CRMsystem to support the lead management. Key responsibilities include ensuring thesmooth functioning of the CRM, maintaining data accuracy, generating actionablereports, and providing technical assistance to counselors and marketing teams...

  • CRM Executive

    23 hours ago

    Vadodara, India Parul University Full time

    Job Description – CRM ExecutiveThe role of a CRM Executive involves managing and maintaining the in-house CRMsystem to support the lead management. Key responsibilities include ensuring thesmooth functioning of the CRM, maintaining data accuracy, generating actionablereports, and providing technical assistance to counselors and marketing teams...

  • CRM Executive

    1 week ago

    Waghodia Road, Vadodara, Gujarat, India PARUL UNIVERSITY Full time

    The role of a CRM Executive involves managing and maintaining the in-house CRM system to support the lead management. Key responsibilities include ensuring the smooth functioning of the CRM, maintaining data accuracy, generating actionable reports, and providing technical assistance to counselors and marketing teams across multiple locations. The position...

  • CRM Executive

    1 day ago

    Vadodara, Gujarat, India Shhivtek Industries Private Limited Full time

    Company-Shhivtek Industries Private LimitedLocal Only Female Candidate applyLocation-Vadodara (Asopalav OneWest Sevasi Canal Road,Vadodara)Experience-2 to 5 YearsEmail id- Roles &* Responsibilities:*Maintain up-to-date customer database and records in the systemService Reminder call to customers as per processAnswer calls professionally to provide necessary...