Senior Client Services Director

5 days ago

alappuzha, India beBeeCyber Full time

Service Delivery ManagerThis role oversees the delivery of key services, ensuring excellence in service assurance and fostering a strong relationship with clients. The Service Delivery Manager is responsible for providing generalist cyber consultancy and application-aware support, as well as assisting with growth opportunities through new or product upgrades.The focus of this role is on delivering SOC services to our customers. Experience with SOC, SIEM, and understanding of cyber security are essential for success in this position.Key Responsibilities:Prepare and present client operational reporting at monthly meetingsClient SLAs and Reporting (including driving enhancements)Ensure L1 and L2 analysts meet SLA and follow proceduresExcellent report writing skillsOnboard new clientsContinuously improve operations and client engagementDevelop a deep understanding of the client's business, including strategic planning, roadmaps, and workshopsRisk and Issue ManagementProblem ManagementScope ManagementChange ManagementMajor incident managementRequirements:Minimum 5 years work experience in Service ManagementExperience in delivering Cyber of SOC (Security Operation Centre) services is highly valuedExperience working in an MSP environmentITIL Service Management accreditationProven experience with Incident responseStrong working knowledge of ITSM service delivery conceptsAble to present at a C-suite levelAbility to lead and collaborate with a multi-disciplined teamStrategic thinking with a proactive attitudeWillingness to adapt to a fast-growing and changing environmentSelf-sufficiency and high degree of autonomyAbility to influence stakeholders and drive continuous improvementDesirable:Commercial experience and exposure to Presales or Solutions Architecture in areas such as IT, cloud, Networking & Cyber SecurityIndustry-based technical certifications (e.g. Cisco, Fortinet, Palo Alto, CrowdStrike, Rapid7, NetSkope etc.)

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