Senior Team Lead

4 days ago

Eluru, India beBeeLeadership Full time

Job Title: Senior Team LeadThe Senior Team Lead plays a pivotal role in ensuring the team's overall performance, fostering a culture of excellence, and driving results. This position requires strong leadership skills, effective communication abilities, and a commitment to customer satisfaction.Responsibilities:Lead by example, promoting a collaborative environment and encouraging open communication among team members.Develop and implement strategies to enhance team performance, drive growth, and achieve business objectives.Mentor and coach team members to improve their technical and communication skills, enabling them to excel in their roles.Address customer complaints efficiently, providing timely and effective resolutions.Requirements:Minimum 2+ years of experience as a supervisor or acting supervisor in a call center environment.Proficiency in call center management software and Microsoft Office.Benefits:This role offers opportunities for professional growth, development, and recognition. If you are a motivated and results-driven individual who is passionate about leading high-performing teams, we encourage you to apply.Key Skills:Leadership and team managementCommunication and interpersonal skillsProblem-solving and analytical skills

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