NDR Delivery Excellence Lead

6 days ago


bharatpur, India beBeeDelivery Full time

NDR Team Leader Role SummaryWe are seeking a highly skilled NDR Team Leader to oversee the successful delivery of packages.Manage daily Non-Delivery Report operations with effective team handling.Closely coordinate with courier partners for fast resolution and optimal results.Ensure same-day NDR calling and closure to minimize delays.Analyze delivery attempts, reattempts, and aging shipments to identify areas for improvement.Pursue maximum successful deliveries within 72 hours through strategic planning and execution.Pinpoint pincode-wise, courier-wise, and customer-wise failures to optimize delivery routes.Handle high-value COD and prepaid escalations with precision and care.Mentor and support NDR callers and coordinators to maintain productivity and efficiency.Prepare and present daily, weekly, and monthly performance reports to stakeholders.Identify automation and process improvements to enhance NDR handling capabilities.



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