Insurance Policy Advisor

1 day ago


bikaner, India beBeeCustomerService Full time

Customer Service ProfessionalWe are seeking a skilled and customer-focused individual to fill the role of Customer Service Representative. As a vital member of our team, you will be the voice of our organization, assisting customers with their inquiries, resolving issues, and ensuring high levels of customer satisfaction.The key responsibilities include:Handling inbound and outbound calls to address customer queries and concerns.Providing accurate information regarding insurance policies, premium calculations, and policy status.Escalating unresolved queries to the appropriate internal teams and ensuring timely follow-up.Maintaining customer records by updating information in the CRM system.Ensuring customer satisfaction through professional communication and problem-solving.Meeting daily, weekly, and monthly targets set by the team lead.This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. If you are a customer service professional looking for a new challenge, we encourage you to apply for this opportunity.ResponsibilitiesOur ideal candidate will have:Excellent verbal and written communication skills.A strong understanding of insurance policies and procedures.Ability to work in a team environment and contribute to the success of the team.Strong problem-solving skills and ability to think critically.Proficiency in using CRM systems and other software applications.BenefitsWe offer a competitive salary and benefits package, including:Health insurance.Dental insurance.Vision insurance.Retirement plan.We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.



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