Efficiency Analyst

5 days ago

chennai, India Ford Global Career Site Full time

Concern ID and Resolution (CIDR) is a department within Ford Company Customer Service Division (FCSD). This team monitors multiple data sources to identify any trending vehicle concerns that technicians are unable to readily resolve. These concerns are then managed through to resolution, with support from Product Development (PD) and other functions.Typically, a Technical Service Bulletin is issued to Dealers to instruct technicians on the appropriate repair direction. Technical Service Bulletins are authored in a system called Technical Web Authoring System (TWAS). Multiple functions must approve the TWAS to ensure readiness for the TSB to be published. These include:Parts Supply and Logistics (PS&L) – Ensure that Parts are available to support the TSB Labor Time team – Ensure that labor codes and timings are established to enable warranty claiming Warranty team – Ensure that Pre Defined Repair Codes (PDRs) are available, so that Dealers can claim warranty payment for the repair in a controlled and efficient manner.This position is required to project manage each TWAS item through the above approval steps, with a particular focus on PDR code readiness. A PDR code is required for every unique combination of parts and labor time that may be required to complete a TSB repair.The position requires working cross functionally with all departments and systems that enable PDR completion, specifically:PS&L to ensure that part numbers are listed in the appropriate systems Service parts pricing, to ensure that parts are priced in each market in advance of PDR creation Warranty teams

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