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Talent Delivery Manager

2 months ago

bangalore, India Randstad Enterprise Full time

Job Title: Talent Delivery Manager

Location: Hyderabad/Bangalore

Experience: 6-9 years in BPO Operations

Role Overview: Randstad Enterprise is seeking a Talent Delivery Manager with extensive experience in BPO operations . In this role, you will lead a team of 25-30 people and ensure top-tier talent delivery for our clients. This position requires managing a rotating shift schedule every 3 months. Exceptional communication skills and a strong background in BPO environments are essential.

Requirements:
6-10 years of experience in BPO operations , focusing on process management.
Proven experience managing a team of 25-30 people .
Excellent communication skills and interpersonal abilities.
Must have experience in BPO operations —candidates from BPO backgrounds are required.
Ability to work with a rotating shift schedule every 3 months.

Key Responsibilities:
Oversee daily operations of a large BPO team.
Develop and implement effective talent delivery strategies .
Collaborate with client stakeholders to address challenges and drive solutions.
Monitor and manage KPIs and SLAs to ensure performance standards.
Foster a culture of excellence and continuous improvement within the team.

Apply now to join a dynamic team and make a significant impact in the world of talent solutions