Customer Service Representative

2 days ago

bangalore, India Conbun Full time

About Conbun

Conbun.com is India’s first all-in-one consultancy platform, connecting users with verified

experts across various fields—health, lifestyle, events, coaching, finance, and more. Our goal is

to make expert advice accessible, secure, and convenient.

As we expand, we’re looking for energetic and persuasive Customer Service Representative to join our growing team

and help bring new users and consultants onto the platform.


Role Overview

As a Customer Service Representative at Conbun, you will play a crucial role in driving platform growth by reaching out

to potential clients and consultants, explaining our services, resolving queries, and encouraging

sign-ups or bookings. Your communication skills and confidence will directly impact user

engagement and satisfaction.


Key Responsibilities

● Make outbound calls to potential customers or consultants from the provided database

● Explain Conbun’s platform, services, and benefits clearly and professionally

● Handle inquiries, objections, and follow-ups effectively

● Encourage consultants to register on the “Conbun Biz” app and complete verification

● Assist users in booking consultations or understanding service categories

● Maintain call logs, follow-up status, and feedback in CRM tools

● Achieve daily/weekly call targets and conversion KPIs

● Coordinate with the onboarding and support teams when needed.


Requirements

● Bachelor’s degree (any stream)

● 0–2 years of experience in telecalling, telesales, or customer support

● Excellent communication skills in English

● Confident, polite, and persuasive telephone manner

● Basic computer knowledge (Excel, CRM, Google Sheets)

● Ability to handle pressure and meet targets

● Quick learner with a positive attitude


Preferred Skills

● Previous experience in edtech, e-commerce, or service platforms

● Familiarity with apps like WhatsApp Business, Truecaller, or calling tools

● Experience dealing with consultants, freelancers, or service professionals


What We Offer

● Fixed salary + performance incentives (based on conversions and targets)

● Flexible work environment (remote options available)

● Opportunity to grow into team lead or business development roles

● Friendly, supportive team and training provided

● Certificate of experience and performance recognition


How to Apply

Send your resume to hr@conbun.com

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