
Messaging Administrator
5 days ago
Job Title:
Enterprise Messaging & Collaboration Lead
About the Role
We are seeking an experienced Enterprise Messaging & Collaboration Lead to manage and optimize our global communication platforms. This role will be responsible for administering Google Workspace, Microsoft 365, Staffbase, Twilio, and SendGrid , while ensuring compliance, reliability, and seamless collaboration across the enterprise.
Key Responsibilities
- Lead platform transitions, knowledge transfer, and policy enforcement.
- Administer calendar/email configurations, groups, aliases, and directories.
- Oversee Staffbase workflows, publishing governance, and API integrations.
- Manage Twilio/SendGrid -based messaging systems for enterprise communication.
- Ensure compliance, audit readiness, and platform security (SPF/DKIM/DMARC).
- Maintain SLAs, runbooks, and SOPs for smooth service operations.
- Coordinate escalations with vendors and internal IT teams.
Qualifications
- 5+ years of experience administering Google Workspace and Microsoft 365 .
- Strong understanding of Gmail/Outlook admin controls, retention policies, MDM, and hybrid setups.
- Hands-on experience with Staffbase or similar broadcast platforms.
- Proficiency with Twilio/SendGrid APIs for email/SMS delivery and monitoring.
- Knowledge of compliance operations (legal holds, audit trails, SOC2/ISO/ITGC).
- Ability to create and maintain SOPs, escalation matrices, and knowledge base articles.
- Proven experience resolving incidents across multi-vendor environments.
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