Teams Voice Engineer

5 days ago

bangalore, India Launch India Full time

What we are looking for: we at Launch India are looking for a Teams Voice Engineer for one of our internal projects.


Role: Teams Voice Engineer

Location: Bengaluru Work Mode: Work from office

Shift timings: 9 Hours (24/7 Support – Rotational)

Years of experience: 5+


JOB DESCRIPTION:

• Assist client’s customers in deploying Teams phones using tools like Express Setup from Teams Admin Center.

• Troubleshoot and resolve issues blocking Teams phone adoption and deployment. Coordinate with support team for break-fix issues.

• Identify business use cases to enhance ROI through Teams phone productivity. Guide customers in selecting cost-effective, high-value connectivity options with minimal maintenance.

• Demonstrate how Teams phones offer single-door solutions and increase revenue through time savings.

• Analyze and solve customers’ business problems using tailored Teams phone features.

• Provide guidance on connecting with partners for OEM-related issues (like devices).

• Demonstrate how Auto Attendant (AA), Call Queues (CQ), and Call Groups automate tasks and improve customer engagement.

• Conduct training sessions and create documentation for effective Teams phone use.

• Collaborate with internal teams to enhance the deployment process and customer experience.

• Stay updated with the latest Teams phone features and updates to offer optimal solutions.


Qualifications (Mandatory skills) :

1. Strong knowledge of Microsoft Teams, Teams phones systems, Exchange Online, and other M365 apps

2. Unified communication and PSTN voice-keyword to search

3. Proven experience in deploying and managing Teams phones

4. Proficient with Microsoft Admin Center, Teams Admin Center, and Express Setup tools Excellent troubleshooting skills for Teams phone deployment issues

5. Ability to understand and analyze customer business use cases

6. Strong communication skills to guide customers on connectivity options and ROI benefits

7. Experience coordinating with OEM partners and support

8. Ability to create and deliver training materials and documentation

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