IT Service Manager

5 days ago

kannur, India beBeeService Full time

IT Service Manager RoleThe IT Service Manager plays a vital role in the efficient and effective management of IT problems and incidents to minimize their impact on the organization.This position involves identifying root causes of issues, implementing preventive measures, and ensuring a continuous improvement process within the IT service environment.The IT Service Manager is responsible for effectively managing and leading the response to major incidents, ensuring that all resources are deployed efficiently to resolve the incident and minimize its impact on the organization.This role is critical in maintaining the continuity and reliability of IT services.Problem/Incident Identification and Analysis:Quickly assess and classify incidents to determine their impact and urgency.Identify major incidents based on predefined criteria.Serve as the central point of contact for all major incidents.Coordinate and lead cross-functional incident response teams to address incidents promptly.Communicate effectively with all relevant stakeholders, including senior management, technical teams, and end-users.Provide timely and accurate updates on the incident's status and resolution progress.Key Responsibilities:This role requires at least 4-6 years of experience as an IT Service Manager. The candidate must have problem-solving and root cause analysis skills, team collaboration and leadership skills, communication and presentation skills, analytical thinking and attention to detail, project management and process improvement skills, incident analysis and resolution skills, leadership and coordination skills, effective communication and stakeholder management skills, crisis management and decision-making skills, and process improvement and continuous learning skills.Required Skills:The ideal candidate will possess the following skills:Problem-solving and root cause analysisTeam collaboration and leadershipCommunication and presentationAnalytical thinking and attention to detailProject management and process improvementIncident analysis and resolutionLeadership and coordinationEffective communication and stakeholder managementCrisis management and decision-makingProcess improvement and continuous learningBenefits:This role offers a competitive salary and benefits package, including opportunities for professional growth and development.What We Offer:We offer a dynamic and supportive work environment, with a focus on teamwork and collaboration.

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