SAP Service Management Consultant

2 weeks ago

kannur, India beBeeService Full time

SAP Service Mgmt. Functional Job DescriptionJob Overview: This role involves creating and tracking notifications for complaints, service requests, and detected problems to ensure efficient management.This includes prioritizing and classifying notifications, as well as creating and managing service orders to plan and execute interventions.Create and track notifications for complaints, service requests, and detected problems.Prioritize and classify notifications for efficient management.Create and manage service orders to plan and execute interventions.Track the status of service orders, resources used and associated costs.Key Responsibilities:Manage customer service interactions through case management, service requests, and scheduling service engineers.Develop and implement effective notification strategies to enhance customer experience.Collaborate with cross-functional teams to identify and resolve service-related issues.Analyze service order data to inform business decisions and improve operational efficiency.Required Skills and Qualifications:Proficiency in SAP CRM Service module and its functionalities.Strong analytical and problem-solving skills to resolve complex service-related issues.Excellent communication and interpersonal skills to collaborate with stakeholders.Able to work effectively in a fast-paced environment with multiple priorities.

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